Project Manager, Care Experience & Culture Transformation

About the role

The Project Manager, Care Experience & Culture Transformation is a strategic and execution-focused leader responsible for driving the end-to-end management of a multi-year transformation initiative to elevate the cancer care experience across UChicago Medicine. This position operates at the intersection of patient experience, cancer clinical operations, workforce culture, and service excellence, translating strategy into measurable outcomes.

Responsibilities

• Lead the centralized program management structure for the cancer care experience transformation initiative
• Establish and manage program governance, including executive steering committees, workgroups, and reporting cadences
• Serve as primary liaison to the Vice President, Chief Consumer Experience Officer; Vice President, Cancer service line; and cancer executive leadership
• Ensure alignment with enterprise priorities and objectives, including care experience excellence and workforce engagement
• Translate strategic vision into actionable project plans, milestones, and deliverables
• Oversee a portfolio of initiatives (e.g., care navigation, communication standards, environment of care, service recovery, digital experience)
• Drive disciplined project management methodologies
• Identify risks, dependencies, and barriers; implement mitigation strategies proactively
• Serve as liaison with external partners to ensure alignment, goal achievement, and in-scope service delivery
• Partner with oncology leadership, nursing, physician leaders, operations, HR, and support services to ensure integrated execution
• Facilitate collaboration across ambulatory, inpatient, and ancillary services
• Align initiatives with clinical workflows to ensure sustainability and adoption
• Develop and manage a performance dashboard aligned to key metrics (e.g., HCAHPS domains, patient access, care coordination, workforce engagement, rate of change and adoption, solution effectiveness)
• Monitor progress against targets and drive accountability across stakeholders
• Use data and internal and external customer voice insights to inform continuous improvement
• Lead structured change management efforts to support adoption at scale
• Develop executive-level reporting, committee materials, and stakeholder updates
• Drive communication strategies that reinforce vision, progress, and impact

Requirements

• Bachelor's degree in healthcare administration, business, public health, or related field
• 5–8+ years of progressive experience in program management, healthcare operations, or consulting
• Demonstrated experience leading large-scale, cross-functional initiatives in complex health systems
• Strong project management expertise (PMO structure, governance, risk management)
• Experience with patient experience frameworks and metrics (e.g., HCAHPS, CAHPS)
• Exceptional executive communication and stakeholder management skills

Qualifications

• Strategic Execution: Ability to translate vision into disciplined execution
• Influence without Authority: Drives alignment across diverse stakeholders
• Analytical Rigor: Uses data to inform decisions and measure impact
• Change management: Skilled in managing large-scale behavioral and operational change
• Patient-Centered Mindset: Deep commitment to improving the patient and family experience
• Operational Excellence: Strong attention to detail, timelines, and deliverables