Project Manager

About the role

ProShip, Inc. is seeking an experienced and highly motivated Project Manager to join our Integration Team, a customer-facing, revenue-generating department that bills work on a time and materials basis. This role is ideal for a driven professional who thrives in a dynamic environment, enjoys direct customer interaction, and is excited to contribute to a rapidly growing organization.

The ideal candidate will be based in Brookfield, WI, but remote work will be considered for the right candidate.

Responsibilities

• Serve as the primary liaison between customers and internal teams throughout the project lifecycle.
• Build strong customer relationships by understanding customer goals, communicating expectations clearly, and addressing stakeholder concerns.
• Lead regular customer-facing meetings, providing updates, risk assessments, and solution guidance.
• Manage multiple integration projects from initiation through delivery, ensuring projects remain within defined scope, budget, and time and materials billing structure.
• Evaluate business requirements and user needs; create detailed project plans that include scope, timelines, dependencies, and milestones.
• Facilitate stakeholder sign-off at all required phases.
• Proactively identify, evaluate, and negotiate scope changes while balancing customer expectations and departmental capacity.
• Ensure all time and materials work is accurately tracked, documented, and communicated to customers.
• Develop clear user interface guides, functional specification documents, use cases, release notes, and decision logs.
• Coordinate internal and customer QA and UAT activities, ensuring all functionality is validated, issues are documented, and sign-offs are obtained.
• Conduct post-project reviews and share results internally to drive continuous improvement.
• Support ongoing customer engagement and handoff to long-term support teams.
• Work closely with Professional Services leadership and Software Engineers to deliver solutions aligned with customer needs and ProShip standards.
• Foster a collaborative, positive project culture.

Requirements and Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or related field, or equivalent work experience.
• 4+ years of Project Management experience, ideally in a software integration or development environment.
• 2+ years of experience as a Business Analyst preferred.
• Strong project leadership experience managing internal and external resources.
• Experience managing customer relationships in a time and materials billing structure.
• Familiarity with Agile and Waterfall methodologies.
• Strong analytical thinking, problem-solving, and decision-making skills.
• Ability to manage multiple concurrent projects across all phases of the project lifecycle.
• Excellent verbal and written communication, capable of engaging both technical and non-technical audiences.
• Highly organized with strong time management skills and attention to detail.
• Proficiency with project management tools and Microsoft Office Suite.
• Knowledge of the logistics or shipping industry is a plus.
• PMP certification is a plus.

Benefits

• Medical, dental, and vision insurance
• Life and accident coverage
• Short- and long-term disability
• Flexible spending & dependent care options
• 401(k) with company match
• Wellness programs
• Tuition assistance
• Paid vacation, holidays, and sick time
• Monthly team lunches, company outings, and casual dress code