Project Manager

Job Responsibilities

• Retrieves work assignments, reviews project scope, schedules resources, and ensures appropriate equipment and supplies are available for each project.
• Manages residential and commercial fire, smoke, soot, odor, and contents restoration projects from start to finish.
• Conducts initial inspections and develops restoration strategies based on project conditions and customer needs.
• Oversees production activities including emergency services, contents pack-outs, cleaning, deodorization, structural cleaning, and reconstruction coordination.
• Maintains quality control while managing project budgets, timelines, and profitability.
• Supervises technicians, contents teams, subcontractors, and vendors assigned to projects.
• Performs ongoing project monitoring and quality assurance inspections throughout the restoration process.
• Identifies change orders and communicates scope modifications as needed.

Estimating & Insurance Coordination

• Inspects and scopes losses onsite in collaboration with field teams and operations leadership.
• Creates and manages detailed mitigation, contents, and reconstruction estimates using Xactimate.
• Utilizes Symbility when required by insurance carriers.
• Writes supplements and scope revisions as project conditions evolve.
• Reviews estimates for compliance with carrier guidelines, industry standards, and company expectations.
• Communicates directly with adjusters, third-party administrators, and insurance representatives to facilitate approvals and project progression.
• Maintains organized job files, accurate documentation, and complete project records.

Contents Management

• Captures contents pack-outs, inventory, storage, cleaning, restoration, and return services.
• Utilizes Contents Track, Encircle, or similar software platforms for inventory management and documentation.
• Works closely with contents technicians to ensure proper handling and restoration of customer belongings.
• Reviews inventory documentation and content valuation information for accuracy and completeness.
• Captures specialty cleaning, electronics restoration, textile restoration, and outsourced contents services when necessary.

Documentation & Technology

• Documents losses using photos, sketches, floor plans, measurements, and detailed project notes.
• Utilizes DocuSketch and other technology platforms to support estimating and project documentation.
• Maintains accurate records of project activities, labor, equipment, materials, and billable events.
• Ensures all photos, reports, and documentation meet company standards and insurance requirements.
• Communicates project updates and key information using company software and management systems.

Customer Service & Communication

• Explains restoration processes, timelines, expectations, and next steps to customers.
• Guides customers through fire and contents restoration projects with professionalism, empathy, and clear communication.
• Maintains proactive communication with homeowners, commercial clients, property managers, insurance adjusters, and internal teams.
• Resolves customer concerns and project issues promptly and professionally.
• Obtains customer approvals, required documentation, and project completion signatures when necessary.
• Requests payment and assists with collections according to company procedures.

Leadership & Team Development

• Leads, trains, and develops restoration technicians and contents team members.
• Provides coaching and performance feedback to field staff.
• Promotes workplace safety and ensures compliance with company policies and industry standards.
• Aids in onboarding and training of new team members.
• Supports operational growth through continuous improvement and team collaboration.