Project Manager

About the role

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday. The Project Manager partners closely with the Sales team and customers to ensure orders are sourced and fulfilled on time and in compliance with requirements. This role is responsible for monitoring active orders, managing customer requests, fostering strong customer relationships, meeting delivery commitments, and resolving complex issues across multiple stakeholders. Using in-house software to manage customer inquiries, the Project Manager takes ownership of customer satisfaction throughout the production process.

Responsibilities

• Support a portfolio of accounts; build multi-thread relationships with engineers, buyers, customer success, and supply chain stakeholders
• Monitor active orders; proactively communicate risks; coordinate with operations, quality, and logistics to resolve issues and meet SLAs
• Remaining proactive in account needs to prevent poor customer experiences and obstacles
• Partnering with account owners and transactional teams to provide best-in-class service by helping support client meetings, supporting ongoing projects, and monitoring account and order activity and trends
• Contribute to process documentation, playbooks, and continuous improvement initiatives
• Manage and promote cross-functional relationships, ensuring consistent and coordinated customer experience
• Customer issue resolution to manage nonconformance issues and quality concerns, ensuring timely and equitable resolutions
• Maintain project and/or program plans, timelines, and deliverables
• May support individual customers based on qualification
• Represent the core values of Protolabs in all interactions
• Other duties as assigned

Qualifications

• 2 to 5 years in a fast-paced role such as account management, customer success, or inside sales in B2B; manufacturing or technical services preferred
• Excellent written, verbal, and communication skills
• Proven ability to manage relationships with both internal and external customers
• Strong analytical and problem-solving skills
• Think strategically
• Effectively manages and balances multiple priorities
• Ability to understand and exercise PM techniques and methodologies

Preferred qualifications

• BA/BS or equivalent experience
• Familiarity with digital manufacturing or industrial supply chains is a plus; knowledge of CNC, 3D printing, sheet metal, or injection molding beneficial
• Salesforce experience
• HubSpot experience
• Freshdesk experience
• PM experience

Benefits

• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• You will receive 3 weeks of PTO, plus Holiday Pay and Volunteer Hours
• 401k with company match and immediate vesting
• Employee Stock Purchase Program at a 15% discounted rate
• Matching grants through Protolabs foundation
• And More!

Pay

$50,300 - $67,100 a year