Project Manager

About the role

Provide engineer support and project management for a wide variety of large and complex program onboardings to achieve successful completion and delivery of projects within scope, schedule and budget.

Primary Responsibilities

• Partner with pre-sales to design the scope on customized programs and be the communication between operations and the pre-sales team to align capabilities
• Review all contracts for operational viability and confirmation of operational costs
• Support cost model development with pre-sales, ensuring all operational costs are captured in the model
• Own SOW and cost model review and approval with stakeholders and ensuring absolute accuracy to the client deliverables
• Lead risk assessments prior to SOW signature for all programs directly owned by you and your team
• Develop the program implementation strategy with Sr. Managers by documenting process maps, RACIs, keeping a log on all action items and holding stakeholders accountable for their actions and deadlines
• Determine POC design for the program and understand when the organization needs to test end to end processes vs when the organization needs a standard POC
• Identify risks and help implementation engineers on their risks and mitigation plans and when necessary provide a completed staff work to leadership
• Ensure a proper hand off between onboarding and the steady state program operations inclusive of: TAM training, finalized program process map delivery, run rate program RACI, sales order structure requirements, after action review & optimization opportunity review and a completed and approved POC
• Actively seek to improve processes, find and drive efficiencies across all programs, with a continuous goal of reducing cost and enabling a positive client experience
• Consistently demonstrate and model key organizational behaviors of customer service, teamwork, collaboration and excellence
• Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff
• Establish a professional relationship with the customer and interface constantly to maintain accurate status reports and project reviews
• Own and manage POCs while designing and developing technical work instructions
• Provide overview and engagement where needed for Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration
• Partner with Professional Services Team for infrastructure implementation
• Responsible for the team’s developmental goals and departmental level action plans
• Joint ownership of complex project build out with Sr. PM
• Joint ownership of tollgate changes and optimizations
• Escalation management from the sales team and providing readouts to leadership
• Responsible for the AAR for program onboarding
• Flexibility to work outside normal work hours as required
• Ownership of the internal weekly status meeting, ensuring feedback and continuous improvement is being followed by all teammates
• Partnering with your team on developing content for executive level status updates on onboardings
• Ensure teammates follow best practices and proper procedures for onboarding

Requirements

• Bachelor’s Degree in Engineering, Computer Science, Information Technology or similar
• Position requires 3-4 years hands on experience within similar industry
• Familiarity with the following systems desirable: Windows, Cisco Systems, UNIX, Linux, Novell
• Hands on experience with Wired and Wireless networking, PC and server virtualization software, virus protection, backup systems
• Excellent organization, communication, negotiation and problem solving skills
• Strong Proficiency in the Microsoft Suite including Outlook, Excel, Word, Visio, SharePoint, PowerPoint and Project
• Strong Analytical skills such as being able to extract data, organize it, utilize it to make key business decisions and communicate/present it throughout the organization
• Prominent understanding of corporate account business needs and knowledge of the IT industry
• Demonstrated ability to engage in senior level business and technology decision maker discussions
• Value Added Skills: PM Experience, SAP experience, Certification in Project Management, LEAN or Agile Certification