Project Manager

About the role

We're looking for a dynamic leader to own end-to-end project execution—from kickoff to client handoff. If you thrive on managing schedules, analyzing data, coordinating teams, and ensuring customer satisfaction, join us to make an impact at EyeQ Monitoring, the fastest growing provider of remote video surveillance and business intelligence in the US.

From our Command Center in Marietta, GA, we outsource eyeballs and ears for commercial clients to cost-effectively drive value in security, loss prevention, risk mitigation, and business intelligence. We are a team of security and technology enthusiasts focused on building a global business that provides meaningful solutions for our partners as well as long-term career opportunities for our team members.

This person will be responsible for the planning and executing of assigned installation projects and project goals. They will create and deliver reports, analyze data from project execution, and any other duties as determined by the Installation team.

Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values:

• We value trusted partnerships. We believe in the value of transparent, reliable, and growing relationships with our team and customers and turn away people and businesses that don’t fit.
• We build to last. We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.
• We take the hill. We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.
• We enjoy the journey. We take our customer needs but not ourselves seriously; our work is a part of our life we want to enjoy unapologetically. We are proud of the mission we are entrusted with and the team we get to serve with every day.

Responsibilities

• Responsible for all assigned projects: kick-off, ongoing maintenance, final execution, and client hand-off to Customer Experience.
• Ownership of project financial and operational forecasting.
• Initiate and maintain ongoing communication of status and project updates to internal stakeholders and external clients.
• Coordinate installation schedules with technicians, customers, and general contractors as needed.
• Work with the Provisioning department for configuration and testing of hardware and software.
• Work with the Technical Services team to provide network support to a variety of operating systems.
• Maintain project tracker/backlog ensuring it is always up to date to keep track of and report on project progress and status.
• Solicit and obtain quotes from sub-contractors and materials vendors.
• Procure materials and labor for jobs/projects including negotiating pricing with vendors and/or subcontractors needed.
• Identify any issues and ensure they are resolved promptly.
• Research information as required.
• Site visits as needed to determine the quality of the installation/project.
• Be a contributing member of weekly Installation team meetings and reporting of the following KPIs:
  • Project variance
  • Project cycle times
  • Customer project ratings
  • Any other KPIs assigned by the department head
• Other duties assigned.

Physical Restrictions & Requirements

• Must be able to lift a minimum of 40 lbs., ability to carry boxes/packages.
• Sits in a chair at a desk or in a car, retrieves items/supplies on overhead shelves, reach for files located in bottom file cabinets, walking, standing, bending, and stooping.
• Must be able to use calculator, telephone, computer/keyboard, and various office machines daily and be able to read and write business documents.

Requirements

• 3–5 years project management experience.
• Able to manage-up to department leader consistently and effectively.
• Proficient in all Microsoft applications.
• Authorized to work in the US.
• Proven ability in verbal and written communications with internal partners and external clients.
• Detail-oriented and consistent work ethic.
• Highly organized and able to multitask.
• Able to travel to sites as needed.

Preferred Skills & Experience

• Experience in security integration project management.
• Experience working with security integration installation technician subcontractor base.
• Experience in Low Voltage project management.
• Experience in IP Camera Installation project management.