Project Manager

Description This role will support the Head of NEXT PMO in operationalizing the PMO framework, maintaining governance discipline, enabling cross-workstream integration, and preparing executive-level reporting. Key Responsibilities Partner directly with the Head of NEXT PMO to build, operationalize, and continuously evolve the NEXT PMO framework, operating model, and supporting infrastructure Establish and maintain program governance, including tollgates, checkpoints, RACI structures, decision rights, and standardized PMO templates aligned to Citizens Transformation Office practicesFacilitate PMO operating routines by preparing agendas, coordinating materials, documenting decisions, tracking follow-ups, and ensuring action items are closed with appropriate ownership and timingPrepare executive-ready materials and reporting, including quarterly updates, program scorecards, executive narratives, and status dashboards for senior leadership audiencesManage the integrated NEXT roadmap, BLR follow-up actions, risks, issues, dependencies, milestones, owners, ETAs, and critical path activities across workstreams to ensure visibility, accountability, and timely execution against program objectivesSupport stakeholder engagement across NEXT workstreams and functional partners by ensuring decisions, dependencies, risks, and follow-ups are clearly documented, communicated, and escalated as neededChampion continuous improvement of the PMO framework, cadence structures, and reporting rhythm to sustain oversight discipline and mature program governance over timeUtilize project and portfolio management tools (e.g., Jira, Microsoft Project, SharePoint, Excel or similar platforms) to manage integrated plans, track delivery progress, monitor dependencies, and provide leadership visibility into program health and execution risks Qualifications, Education, Certifications And/or Other Professional Credentials 5–8+ years of project or program management experience, supporting retail banking, branch operations, technology, workforce, or large-scale operating model transformation preferredDemonstrated experience standing up governance frameworks, operating cadences, and executive reporting rhythms for senior leadership audiencesAbility to influence without direct authority, drive accountability across cross-functional teams, and escalate risks or decisions in a constructive, solutions-oriented manner.Proven ability to build and manage integrated program roadmaps, critical path plans, cross-functional dependencies, risks, milestones and delivery commitments across multiple concurrent workstreams and stakeholder groupsStrong proficiency in PowerPoint, Excel, SharePoint, and project management tools (e.g., Jira, Microsoft Project), including the development of integrated roadmaps, program schedules, scorecards, RACI matrices, dependency trackers, and executive dashboards. Excellent written and verbal communication skills, with the ability to translate complex program content into clear, concise executive narratives Hours & Work Schedule Hours per Week:Work Schedule: Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Posting End Date: 09/30/2026