Project Manager

This role coordinates installation schedules on construction sites, working with general contractors and communicating with internal and external stakeholders—including Operations, Engineering, Dealers/Installers, and Customers. The Project Manager serves as the primary point of contact for customer support inquiries, such as warranty claims, technical assistance, and service-related troubleshooting. The ideal candidate thrives in a fast-paced environment, provides excellent service through proactive communication, timely follow-up, and resolution ownership, and has hands-on experience in construction, data center builds, or equipment installation projects. Comfort with onsite work and travel is required.

Responsibilities

• Manage and maintain customer installation schedules.
• Coordinate delivery logistics and timelines with customers and internal teams.
• Prepare and gather documentation for submittals and respond to related inquiries.
• Respond promptly and professionally to warranty and technical support requests.
• Investigate and resolve product or service issues by clarifying concerns, identifying root causes, and determining efficient solutions.
• Take ownership of issues, including facilitating corrections or handoffs to appropriate departments, and ensuring timely follow-up through to resolution.
• Maintain high levels of customer satisfaction through clear communication and consistent service delivery.
• Accurately document all communication, resolutions, and follow-up actions.
• Collaborate cross-functionally with Engineering, Operations, Sales, and other departments as needed.
• Travel up to 50% of the time.
• Comply with all OSHA and company safety policies, procedures, and requirements.
• Report unsafe conditions or practices to supervision to ensure prompt resolution of potential hazards.
• Attend scheduled safety training and actively support the organization’s safety goals and plans.
• Recommend improved safety practices and follow general safety procedures, including proper lifting, ergonomics, and use of personal protective equipment (PPE).
• Adhere to and ensure lockout procedures are followed during equipment cleaning or maintenance.
• Support and comply with the company’s Integrated Management System (IMS), aligned with ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Health and Safety) standards.
• Promote a culture of safety, quality, and environmental responsibility by following established IMS procedures.

Requirements

• Minimum of 3 years in Project Coordination, Customer Service, or a related client-facing role, or 1 year of experience with the Company as a Site Service Installer.
• Associate or bachelor’s degree preferred in Business, Communications, or a related field. Equivalent combination of education and relevant experience will be considered.
• Experience in technical troubleshooting or working within a manufacturing/engineering environment is a plus.
• Familiarity with general contractors, subcontractors, trades, construction schedules, and job site operations.
• Experience in data centers, commercial construction, industrial projects, or equipment installation strongly preferred.
• Ability to read and interpret construction drawings or technical documents (CAD familiarity preferred).
• Experience with ERP/CRM systems (Infor, NetSuite, or similar) is a plus.
• Strong communication skills (both written and verbal).
• Ability to handle multiple projects and deadlines with attention to detail.
• Effective problem-solving and critical thinking skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable working with CAD viewing tools and ERP/CRM platforms.
• Able to adapt in a fast-paced environment and interact with diverse personalities.
• Organized, self-motivated, and solutions-oriented.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Onsite support of installation projects may require standing for up to 8–10 hours and lifting up to 50 lbs.
• Frequent movement around active construction and installation sites, including walking, climbing ladders, and navigating uneven surfaces.
• Must be able to wear required personal protective equipment (PPE), including safety glasses, hard hats, gloves, and steel-toe boots.
• Ability to talk, hear, stand, walk, reach, climb, stoop, kneel, crouch, or crawl as required by the task.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Short-term and long-term disability.
• FSA and HSA options.
• Three weeks of PTO.
• Parental leave.
• 9 paid holidays.
• 401(k) with company match.
• Tuition assistance.