Project Manager

Position Summary

The Project Manager for Client Services is responsible for managing assigned projects from pre-award through full life cycle, execution of scope commitments, post-award activities, providing timely client service communication both verbal and written to stakeholders, and following project specific sold margins and processes.

Key Responsibilities

• Customer Service

• Prioritize client needs and understand their preferences.
• Provide a personalized and memorable experience.
• Actively listen, resolve client problems, and follow up through completion.
• Understand client/project needs and explain requirements/solutions.
• Create meaningful interactions that solve problems, build trust, and forge lasting client relationships.
• Provide concise and actionable information to internal and external clients.
• Proactively reach out to clients concerning issues such as backorders, schedule moves, and upcoming approvals.

• Order Planning / Processing

• Review purchase orders to estimates, ensuring all information is executable and accurate.
• Cook up and track requests for information (RFI’s) as required to maintain completeness and accuracy of project information.
• Cook up and track project scope alternates through change orders to ensure material and services provided are billable and collectable.
• Coordinate completion of all Architectural Metals order processing milestones to ensure on-time completion of orders.
• Produce and understand schedule of values as required.

• Load Planning / Logistics

• Aid manufacturing and shipping as needed.
• Provide verbal or written correspondence of all schedule revisions and back orders to client.
• Develop material and delivery sequence if required to meet client expectations.

• Compliance/Process/Procedures

• Maintain order files per established guidelines and naming structures.
• Follow Architectural Metals process and procedures to ensure compliance with established company policies.

Experience & Skills

• Education:

• Associate degree and/or 5+ years project management experience.
• 5+ years’ industry experience is preferred.

• Experience:

• Experience in managing projects in a manufacturing environment is preferred.
• Continuous Improvement (CI) Training is a plus.
• Commercial Construction experience is a plus.
• Resolving client concerns.

• Required Skills:

• Customer service skills.
• Time Management.
• Thorough knowledge of ERP software.
• Microsoft Office Suit (Outlook, Power Point, Word, Excel, Teams) with high emphasis on Excel.
• Good verbal and written communication skills, active listener.
• Communicates information that is accurate, objective, and fact-based.
• Negotiation skills.
• Conflict management skills.
• Problem solving skills.
• Ability to develop project specific timelines showing milestones needed to meet client expectations.
• Ability to develop project specific tasks to include plans to eliminate potential risks.
• Knowledge of product testing and performance requirements.

Work Environment/Travel Requirements

Occasional travel related to other sites / corporate / project sites – Less than 25%.

Physical Requirements

• Ability to work in both office and manufacturing environments.
• Lift up to 10 lbs.

Our Benefits

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.