Project Manager

Key Responsibilities

• Flexibility in various project management methodologies with the ability to adjust the management style from lite coordination to more complex engagements.
• Create strong relationships with all levels of our business.
• Provide timely communication to project stakeholders, and our internal team through the lifecycle of the engagement. This is done through regularly scheduled status meetings, updated project plans, reporting, etc.
• Work with the stakeholder to ensure that we are focused on the client’s outcomes by solving the problem and not just trying to deliver a solution.
• Looking for additional client opportunities throughout the engagement and reporting them back to the Customer Success Team.
• Identify potential risks, roadblocks, and changes in the original scope of work. Ensure that these are documented and managed effectively.
• Contribute to continual process improvement within our projects and overall program. Create and update process documentation as needed.
• Track the customer journey from project kick-off through completion. Ensure that the projects are hitting their milestones on time and on budget.
• Provide weekly reports on project status to management including project percent complete and any potential project risks that would cause project delays and adjustments to billing milestones.
• Enter time daily in our management system and approve project time on a weekly basis.

Qualifications

• 2-3 years of experience in project coordination/project management on IT-related projects
• Bachelor’s degree or equivalent experience
• Extensive knowledge of the Microsoft Office Suite including Teams, OneNote, and Excel
• Knowledge of IT infrastructure
• Working knowledge of project management methodologies, PMBOK or Agile PM, PMP not necessary.

Skills

• The ability to handle several customer project inquiries while never losing focus on customer satisfaction.
• Self-motivated with the ability to work in a fast-moving environment.
• Solid organization skills including attention to detail, multitasking skills, and the ability to adjust with a minute’s notice.
• Excellent communication and negotiation skills (Written and Verbal)
• Ability to make decisions under pressure.
• Ability to manage and facilitate change.
• Proven leadership skills