Project Manager, AI

About the role

You are the Project Manager, AI for Aptean's AI-as-a-Service (AIaaS) engagements, based remotely in the USA. You own end-to-end delivery of customer projects from sale close to completion, managing a portfolio of 20-30 concurrent engagements. You work cross-functionally with AI Solutions Architects, Data Engineers, Customer Success, Sales and Product, serving as the primary point of contact for customers throughout their engagement lifecycle.

Key Responsibilities

• Own end-to-end delivery of customer projects from Closed Won through closure.
• Serve as primary customer point of contact throughout the engagement lifecycle.
• Develop and maintain detailed project plans, schedules, resource plans and status reports.
• Identify, escalate and resolve risks and blockers affecting project delivery.
• Manage customer readiness for gates and coordinate internal teams for milestone delivery.

About You

You are a disciplined programme manager who combines technical understanding with clear communication. You excel at managing multiple concurrent projects without losing detail. You demonstrate exceptional organisational ability and maintain a structured approach to risk and issue management. You are comfortable with escalation and owning difficult customer conversations.

Qualifications

• Bachelor's degree
• Minimum 5 years' project management experience delivering enterprise software or SaaS/AI solutions to external customers
• Demonstrated track record managing a portfolio of concurrent projects end-to-end
• Solid understanding of AI/ML solution delivery concepts: model deployment, data pipelines, integration, UAT cycles
• Proficiency in project management tooling (Jira, Asana, MS Project, Salesforce/PSA) and document collaboration platforms (Confluence, SharePoint).

To Be Ahead Of The Pack, You Might Have

• Background in Professional Services, Customer Success, or Implementation delivery
• Experience delivering AI, ML, or data-platform engagements in systems-integration context
• Familiarity with PMP, PRINCE2, Agile/Scrum, or equivalent project management certifications
• A track record of earning or pursuing an advanced degree