Project Management - Sr Professional II

About the role

As a Project Manager, Staff, you will lead medium to large client-facing implementation and delivery projects within Professional Services. You will work with clients, internal business partners, and cross-functional teams across multiple business units to plan, coordinate, and monitor project execution.

Responsibilities

• Lead client-facing and internal projects from intake through implementation and short-term post-production support.
• Develop and maintain project plans, timelines, governance models, communication plans, risk logs, issue logs, and change control processes for medium to large projects with a high degree of complexity.
• Cook up cross-functional teams across products, business units, and functional areas to align scope, dependencies, milestones, and delivery decisions.
• Communicate project status, risks, issues, dependencies, and success criteria to clients, stakeholders, and business partners throughout the project lifecycle.
• Facilitate project meetings, governance forums, problem-solving sessions, and formal presentations to support timely decisions and consistent execution.
• Build and maintain client and stakeholder relationships while managing expectations and providing a holistic view of project progress and outcomes.
• Author scope and solution documents with input from technical resources to support delivery planning and implementation readiness.

Requirements

• 5+ years of experience in project management leading client-facing implementations, consulting engagements, or delivery projects across multiple workstreams.
• 5+ years of experience applying project management processes and methodologies to define scope, manage timelines, track risks and issues, and deliver projects through final implementation.
• 4+ years of experience coordinating cross-functional teams in a matrixed environment across products, business units, or functional areas.
• Experience preparing and delivering project updates, governance materials, and presentations for clients, stakeholders, and internal partners.
• Experience authoring project scope, delivery, and solution documentation with input from technical or operational teams.
• Bachelor's degree or higher in Business, Technology, or a related field or equivalent combination of education, related experience and/or military experience.

Qualifications

• Experience supporting Professional Services or fintech implementation projects.
• Experience managing projects with post-production support activities.
• Experience working with financial services, payments, or client delivery organizations.
• Project Management Professional (PMP) certification or equivalent project management certification.

  Benefits

  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retailer planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.