Project Management Lead

About the role

We are seeking a visionary and operationally strong Project Management Lead to establish, scale, and mature our Project Management Office (PMO) from the ground up. In this role, you will be responsible for defining the governance models, standard methodologies, and delivery frameworks that power Zip's enterprise deployments. Beyond establishing the infrastructure, you will lead, mentor, and coach a growing team of high-performing project managers. You will collaborate cross-functionally with Product, Engineering, and Customer Success leadership to optimize our delivery lifecycle and accelerate time-to-value for strategic global clients.

Responsibilities

• Architect and implement Zip’s project management standards, methodology templates, and tooling to create a scalable delivery practice.
• Directly manage, mentor, and hire a team of project managers, establishing clear performance expectations and supporting career pathing.
• Directly own and drive the end-to-end delivery of high-priority, complex enterprise implementations, balancing team leadership with active, on-the-ground execution.
• Oversee the global portfolio of active enterprise onboardings, proactively monitoring resource constraints, capacity planning, and target delivery timelines.
• Define and track operational metrics (e.g., project velocity, milestones hit, time-to-value) to continuously optimize post-sales execution.
• Partner closely with Product and Engineering leadership to communicate enterprise deployment needs, streamline feedback loops, and shape product readiness.
• Act as the primary escalation management point for enterprise client implementations, resolving complex delivery blockers and ensuring high client satisfaction.

Qualifications

• 8+ years of experience in enterprise software implementation, technology consulting, or complex project management.
• 3+ years of direct people management experience, with a proven track record of growing and mentoring technical implementation teams.
• Demonstrated success in building, launching, or significantly up-leveling a PMO function within a fast-growing B2B SaaS environment.
• Deep familiarity with enterprise financial systems, procurement workflows, or large-scale ERP implementation methodologies.
• Outstanding communication, negotiation, and relationship skills; expert ability to influence decision-making and push back constructively at the executive level.
• Thrives in high-growth startup conditions, possesses excellent analytical problem-solving skills, and demonstrates a strong bias for action.

Pay

The OTE compensation range for this role is $120,000 - 170,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise.

Benefits

• Start-up equity
• Health, vision & dental coverage
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan