Project Management Information Specialist

About the role

This is a full-time, in-person position. The Project Management Information Specialist will play a key role in providing support for software and tool implementations within the Capital Program Office’s Innovation and Analytics team. In partnership with the team, they develop an understanding of the business processes surrounding the assigned software, learn and maintain expertise in system functionality, and analyze best practices to recommend improvements to system configuration or business processes. The Specialist also plays a key role in documenting application behavior, controls, standards, and known issues to support effective system use and troubleshooting. They provide assistance with support issues and are expected to manage work transparently, proactively identify issues or trends, and prevent problems before they impact operations. This position plays a key role in maintaining efficient internal workflows, vendor engagement, system training, and program policy updates across the organization.

Responsibilities

• Aid in the maintenance and continuous improvement of the Construction Management Information System, including business workflow development, support tracking, and user support
• Manage and evaluate training sessions and workshops for internal and external stakeholders related to capital project systems, policies, and procedures, including use of Construction Management platforms
• Act as a technical support for specific technology solution(s) and understand system configuration, workflows, and integrations
• Develop, maintain, and organize accurate documentation including system standards, configuration notes, known issues, workarounds, release notes, and user-facing guides
• Work within a support service system, ensuring timely updates, clear communication, and adherence to internal service expectations
• Monitor recurring issues or patterns in the queue and proactively escalate or address root causes
• Work closely with development and support teams (City or vendor) on issue resolution, enhancements, and prioritization of system improvements
• Perform initial testing of enhancements, patches, and upgrades; coordinate with business subject matter experts for further validation
• Research and promote the use of existing and emerging technologies to support or enhance CPO’s operations
• Analyze operational issues and recommend, develop, and implement practical solutions to support capital project delivery, track milestones, resolve operational issues, and facilitate interdepartmental collaboration
• Support program and policy updates related to design, construction, and project management processes; lead development of clear and consistent Standard Operating Procedures (SOPs) and policy documentation
• Support the research, development, procurement, and implementation of existing, new, and emerging technologies including hardware, software installations
• Perform additional duties as required

Requirements

• Completion of a bachelor’s degree program at an accredited college or university with major coursework in business, construction management, project management, information systems, computer science, or information technology
• Two years of experience in application support or a closely related technical support role. Experience working with vendors, supporting end users, assisting with software implementation, and documenting technical processes is preferred

Qualifications

• Knowledge of project management platforms or similar systems used to track scope, schedule, budget, and performance
• Knowledge of process improvement methodologies and workflow design best practices
• Ability to analyze operational issues and recommend, develop, and implement practical solutions
• Ability to learn and apply technical systems quickly and guide others in their use
• Ability to draft, revise, and standardize SOPs and policies in clear, accessible language
• Experience working in a support service system, with the ability to manage competing demands, communicate effectively, and maintain service visibility
• Ability to work with end users to understand business processes, define requirements, and translate those needs into actionable tickets or technical specifications
• Ability to build effective working relationships and operate collaboratively across a vendor-heavy technology ecosystem
• Commitment to delivering modern, user-centered technology support in alignment with CPO’s Innovation and Analytics culture of accountability, collaboration, and continuous improvement

Skills

• Familiarity with project management platforms or similar systems used to track scope, schedule, budget, and performance
• Ability to learn and apply technical systems quickly and guide others in their use
• Ability to draft, revise, and standardize SOPs and policies in clear, accessible language
• Experience working in a support service system, with the ability to manage competing demands, communicate effectively, and maintain service visibility
• Ability to work with end users to understand business processes, define requirements, and translate those needs into actionable tickets or technical specifications
• Ability to build effective working relationships and operate collaboratively across a vendor-heavy technology ecosystem

Benefits

• Impact - The work you do here matters to millions.
• Growth - Philadelphia is growing, why not grow with it?
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Pay

Salary Range: $60,000 - $70,000

Schedule

Full-time