Project Lead

The Project Lead is the “voice of the customer” and responsible for the customer experience from the estimate to on-site delivery. To achieve Oldcastle's goal to enhance “ease of doing business,” a role to represent the customer’s voice in our facilities has been developed to ensure 100% customer satisfaction on ALL sales orders.

About the role

• Primary responsibility is being the “voice of the customer” in OI facilities.
• Responsible for managing multiple sales orders concurrently.
• Upon sales order assignment by the C.O.M, share responsibility with the O.S.R and Est. to hold a Turnover/Kick Off meeting at the point of sale to ensure all needed information and paperwork are complete; that the scope of work is clear; review the estimate and confirm values for all items; and begins the process of scheduling the project with production to align with “Customer Ship Date” in AX.
• From point of sales order assignment, the P.L. becomes the point of contact for the customer. They must ensure the customer is kept up-to-date from production schedule to on-site delivery.
• Provide direction and oversight to all aspects of the project team: engineering, production planning, transportation, procurement and accounting.
• Prepare any applicable change order proposals in a timely manner, whether owner/client/engineer request or by generation from OI.
• Maintains the progress and status from the point of sales as it moves through the process, and acts to problem solve proactively, offers technical advice, and assists other staff to expedite assigned projects, removes obstacles which may cause a project to fall behind schedule.
• Ensures a mentality of continuous improvement of processes and systems.
• If needed, coordinate site visits and work with the customer to ensure that all issues that arise from the point of sale to completion of the project are resolved promptly, including but not limited to change orders, adjustments to schedule and collect information as appropriate to each assigned project.
• Identify and requisition special purchase items as required.
• Communicate with the Transportation department on the initial delivery needs of the customer and follow up when required.
• Working with other project managers and the plant manager to manage the long-term schedule to minimize conflicts with operational restrictions.
• Estimating projects and getting quotes to sales by bid dates.
• Contacting vendors for pricing as needed.
• Working cross-functionally with sales, inside sales, operations, and management.

  Job Location

  This position will be located at our plant in Kalamazoo, MI.

  Job Responsibilities

  • Primary responsibility is being the “voice of the customer” in OI facilities.
  • Responsible for managing multiple sales orders concurrently.
  • Upon sales order assignment by the C.O.M, share responsibility with the O.S.R and Est. to hold a Turnover/Kick Off meeting at the point of sale to ensure all needed information and paperwork are complete; that the scope of work is clear; review the estimate and confirm values for all items; and begins the process of scheduling the project with production to align with “Customer Ship Date” in AX.
  • From point of sales order assignment, the P.L. becomes the point of contact for the customer. They must ensure the customer is kept up-to-date from production schedule to on-site delivery.
  • Provide direction and oversight to all aspects of the project team: engineering, production planning, transportation, procurement and accounting.
  • Prepare any applicable change order proposals in a timely manner, whether owner/client/engineer request or by generation from OI.
  • Maintains the progress and status from the point of sales as it moves through the process, and acts to problem solve proactively, offers technical advice, and assists other staff to expedite assigned projects, removes obstacles which may cause a project to fall behind schedule.
  • Ensures a mentality of continuous improvement of processes and systems.
  • If needed, coordinate site visits and work with the customer to ensure that all issues that arise from the point of sale to completion of the project are resolved promptly, including but not limited to change orders, adjustments to schedule and collect information as appropriate to each assigned project.
  • Identify and requisition special purchase items as required.
  • Communicate with the Transportation department on the initial delivery needs of the customer and follow up when required.
  • Working with other project managers and the plant manager to manage the long-term schedule to minimize conflicts with operational restrictions.
  • Estimating projects and getting quotes to sales by bid dates.
  • Contacting vendors for pricing as needed.
  • Working cross-functionally with sales, inside sales, operations, and management.

    Job Requirements

    • Bachelor’s degree or equivalent work experience required.
    • Civil Engineering preferred.
    • 3+ years Project Management experience.
    • Demonstrated ability to manage several large to small, complex projects simultaneously.
    • Intermediate to advanced knowledge of MS Office (Word, Excel, PowerPoint and Outlook).
    • Strong organizational and communication skills.
    • Experience within the construction or precast concrete industry.

      What CRH Offers

      • Hightly competitive base pay.
      • Comprehensive medical, dental and disability benefits programs.
      • Group retirement savings program.
      • Health and wellness programs.
      • An inclusive culture that values opportunity for growth, development, and internal promotion.

        About CRH

        CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

        If you’re up for a rewarding challenge, we invite you to take the first step and apply today!

        Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day.

        Thank you for your interest!

        CRH Americas Building Products (ABP), a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability