Project Lead

About the role

The P.L. is the “voice of the customer” in our Oldcastle Infrastructure (OI) facilities. The P.L. is responsible for the customer experience from the point of sale to on-site delivery, ensuring 100% customer satisfaction on all sales orders. Once an opportunity becomes a sales order, the P.L. drives all activities from the point of sale to on-site delivery, including coordinating with engineering, approval of submittals, scheduling with production and on-site delivery with the customer and transportation. The P.L. acts as the main point of contact for customers and vendors on assigned sales orders and is directly responsible for monitoring the project costs and compliance with contract documents, attending job meetings and balancing the customer and OI interests throughout the entire process.

Responsibilities

• Act as the “voice of the customer” in OI facilities.
• Manage multiple sales orders concurrently.
• Upon sales order assignment by the C.O.M, share responsibility with the O.S.R and Estimator to hold a Turnover/Kick Off meeting at the point of sale to ensure all needed information and paperwork are complete; confirm the scope of work; review the estimate and confirm values for all items; and begin scheduling the project with production to align with the “Customer Ship Date” in AX.
• Become the point of contact for the customer from sales order assignment and keep the customer up-to-date from production schedule to on-site delivery.
• Provide direction and oversight to all aspects of the project team: engineering, production planning, transportation, procurement and accounting.
• Prepare any applicable change order proposals in a timely manner, whether owner/client/engineer request or by generation from OI.
• Monitor the progress and status from the point of sales as it moves through the process, proactively problem solve, offer technical advice, and assist other staff to expedite assigned projects and remove obstacles which may cause a project to fall behind schedule.
• Ensure a mentality of continuous improvement of processes and systems.
• Coordinate site visits and work with the customer to ensure that all issues from the point of sale to completion of the project are resolved promptly, including change orders, adjustments to schedule and collection of information as appropriate to each assigned project.
• Identify and requisition special purchase items as required.
• Manage the required submittals/approvals with the customer as required.
• Communicate with the Transportation department on the initial delivery needs of the customer and follow up when required.
• Work with other project managers and the plant manager to manage the long-term schedule to minimize conflicts with operational restrictions.
• Up to 10% travel to job sites in the area.

Requirements

• Bachelor’s degree or equivalent work experience required.
• 3+ years of Project Management experience.
• Demonstrated ability to manage several large to small, complex projects simultaneously.
• Intermediate to advanced knowledge of MS Office (Word, Excel, PowerPoint and Outlook).
• Ability to review and work from production schematics and engineering drawings.
• Strong organizational and communication skills.
• Experience within the construction, precast concrete, or the stormwater industry is preferred.

Benefits

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion