Project Implementation & Delivery Consultant (Senior Distributor Operations Manager)

Role Details

As a Distributor Operations Manager, you will help manage existing and new customer relationships to ensure successful project implementation, delivery and best-in-class support to clients.

• Support customer growth: Lead on-boarding of new contracts and support active customers by taking ownership of data validation, technical scoping, and documentation to help support our growth objectives at scale.
• Build integration: Build and manage integration with third party ERP software by writing technical engineering specs and working with engineers to oversee code deployments.
• Process improvements: Map out and implement iterative improvements for on-boarding and customer growth processes.

Must Have

• Collaborative mindset plus a willingness to roll up your sleeves and dig into the tactical.
• Experience at AWS, Cloudera, Snowflake, Epic, Guidewire, or cloud SaaS Companies with heavy implementation focus.
• Excellent project management and written and verbal communication skills.
• 5-8 years experience in a results-focused and customer facing professional environment (e.g., early-stage startup, high-growth tech company, technical account management, IT or implementation operations).
• Track record of structuring, owning, and leading business critical initiatives with excellent attention to detail.
• Experience working with large datasets in Google Sheets and Excel.
• Technical account management, solutions engineering, or implementation/integration experience in previous role(s).
• Bias to action and enthusiasm for finding creative solutions to difficult problems.
• Experience exceeding business goals in a customer focused environment, with an emphasis on timeliness and organization.

Nice to Have

• SQL and Python proficiency.
• Experience working at a startup in previous role.
• Role experience that required interaction with customers and stakeholders in a blue collar industry.

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Paid time off
• Stock plan
• Parental leave
• Remote work policy
• Pet friendly office