Project Coordinator / Sales Support / Order Management

The Project Coordinator at Atmosphere Commercial Interiors supports the execution and coordination of client orders and projects within a commercial furniture dealership environment. This role ensures accurate and timely order processing, effective project coordination, and high-quality client experience.

Primary Function

The position focuses on order lifecycle management, cross-functional coordination, and issue resolution to support operational efficiency, consistency, and alignment with sales and client service objectives.

Principle Duties and Responsibilities

• Coordinate the order lifecycle including pricing, specifications, order entry, scheduling, delivery, and installation
• Ensure accuracy, completeness, and timeliness of all order-related deliverables
• Process quotes and orders for standard and non-standard requests
• Review vendor acknowledgments and resolve discrepancies
• Manage order revisions, change requests, and resubmissions
• Support order closeout activities including punch list resolution
• Act as a primary point of contact for client order communication
• Provide timely updates regarding order status, timelines, and issue resolution
• Respond to client requests with accuracy and urgency
• Support high-priority client needs as required
• Cook up delivery and installation schedules with internal teams and external partners
• Maintain order progress, backlog, and timelines to ensure deadlines are met
• Utilize internal systems to manage orders and reporting
• Ensure adherence to company processes and operational standards
• Investigate and resolve order, shipment, and invoice discrepancies
• Partner with internal teams and vendors to resolve project issues
• Support quality assurance processes to ensure client satisfaction
• Escalate complex issues appropriately
• Cross-functional Collaboration
• Collaborate with Sales, Design, Operations, and Accounting teams
• Maintain effective working relationships with vendors and manufacturers
• Participate in project meetings based on scope and complexity

CORE STRENGTHS/ATTRIBUTES

• Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player.
• Strategizes and Problem Solves: Problem solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions.
• Execution Management: Works quickly to get things done; uses resources effectively; detail oriented and high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for Results and fosters a sense of urgency.
• Resilient and Adaptable: Open to new experiences to develop skills and ability to work in a fast paced, continuously evolving role.

Working Relationships

• Internal: Sales, Design, Operations, Accounting, Leadership
• External: Clients, Vendors, Manufacturers, Strategic Partners

Education

A minimum of an associates degree is required, with a bachelor’s degree in a business-related field preferred.

Experience

Minimum of 2 years of client service, project coordination, or order management experience is required. Experience in commercial furniture or related industry is preferred.

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams)
• Experience with industry systems preferred
• Ability to learn and navigate order management systems

Working Conditions

• In office 4+ days per week
• Fast-paced, deadline-driven environment
• Requires extensive use of a variety of computer software and systems
• Frequent multi-tasking and managing competing priorities
• Interaction with internal teams across different locations

Atmosphere Commercial Interiors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Atmosphere Commercial Interiors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.