Project Coordinator - Office Administration/Restoration Services

About the role

Are you an experienced administrative professional who enjoys staying busy, keeping people organized, and making sure the details don't fall through the cracks? SERVPRO Carmichael/Citrus Heights Roseville/E&W Modesto/Manteca is hiring a dependable, highly organized Project Coordinator to provide daily administrative support to our Project Managers and restoration teams. This is a hands-on office administration and operations position. We're looking for someone with strong administrative, customer service, scheduling, and follow-up skills who can keep multiple active jobs organized and moving forward. Experience in restoration, construction, insurance, property management, or a similar service-based business is a strong plus.

Responsibilities

• Coordinate appointments, inspections, field crews, and job schedules.
• Communicate with customers, insurance adjusters, vendors, and field personnel by phone, email, and text.
• Maintain accurate and organized digital job files, including photos, notes, work authorizations, and project documents.
• Enter and update job information in company software and project management systems.
• Track job progress, outstanding paperwork, approvals, and deadlines.
• Assist Project Managers with estimate documentation, job requirements, and customer updates.
• Follow up on outstanding documents, authorizations, scheduling needs, and next steps.
• Review job files for missing information and documentation accuracy.
• Identify potential scheduling conflicts, delays, or administrative issues and communicate them promptly.
• Support daily office operations and help ensure multiple active projects stay organized.

Requirements

We're looking for someone who has worked in a busy office environment where organization, communication, accuracy, and follow-through are essential. Relevant experience includes:

• Administrative Assistant or Office Coordinator
• Service Coordinator or Scheduling Coordinator
• Construction or Restoration Office Administrator
• Insurance Claims Assistant or Administrative Support
• Property Management Coordinator
• Dispatcher or Field Service Coordinator
• Project Administrative Assistant

Experience in restoration, construction, HVAC, plumbing, insurance, property management, or other field service businesses is especially valuable. Experience with job-management software, CRM platforms, DASH, Xactimate, or similar systems is a plus, but not required.

Qualifications

• 1+ year of professional office administration, scheduling, customer service, or coordination experience preferred.
• Previous experience in restoration, construction, insurance, property management, or field services strongly preferred.
• High school diploma or GED required.
• Strong computer proficiency, including Microsoft Office, Outlook, spreadsheets, and web-based software.
• Excellent written