Project Coordinator l

Responsibilities

• Aid in the development and upkeep of project quotes, aligning with project goals and deadlines - oversee workload and achieve project KPIs
• Recognize scope issues and interact with external and internal teams/installers/vendors/customers for resolution
• Spot opportunities for process enhancement and relay through appropriate channels
• Preserve precise project documentation for Project Manager communications to customers
• Typically prepare and place orders for brand conversion projects
• Keep abreast of customer/brand products and offerings to address queries
• Collaborate with the team and supervisors to resolve intricate issues
• Stay updated on product knowledge, processes, and best practices as provided by the team, brand, and supervisors
• Utilize internal systems/reporting for most project initiatives
• Contribute to a positive company and team culture
• Manage Customer Support Team in boxes including phone and email requests
• And other duties as directed

Communication

• Read and analyze survey information and site documents for accurate scope and quotes
• Deliver clear and concise written communications
• Offer exceptional customer service by actively listening, comprehending needs, and executing solutions
• Respond promptly to emails and calls
• Effectively handle sensitive inquiries
• Vocally communicate effectively with clients/customers
• Escalate appropriately when there are questions or escalated issues

Critical Thinking

• Capacity and willingness to confront challenges and solve problems while maintaining effective customer relationships by meeting or surpassing their requirements and expectations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret various instructions furnished in written, oral, diagram, or schedule form
• Strong organizational skills

Qualifications

• 1-3 years working in a business environment
• General business background with working knowledge of principles, practices, and techniques of project management
• Strong analytical / problem-solving skills
• Excellent communication and time management skills to manage a fast-paced and constantly changing work environment
• Experience in customer service, construction, or branding is a plus