Project Coordinator (Job Captain)

ROLE SUMMARY

The Job Captain role is primarily responsible for supporting all aspects of G|M Business Interiors sales operations as it relates to account and project management administration.

COMPENSATION

$23 - $25 per hour, depending on education and experience, plus monthly bonus plan. Paid time off, health insurance benefits, and a 401(k) plan are also available for eligible team members.

PRIMARY DUTIES

• Actively engage with team members and clients at all levels of project and account administration.
• Serve as a telephone operator, directing incoming phone calls promptly & efficiently.
• Take initiative to produce quick quotes, answer questions and process requests.
• Manage numerous projects simultaneously at varying stages of the project cycle.
• Make site assessment and draft specific documentation following client meetings to support account/project throughput.
• Assist Sales team in preparation for initial client meetings.
• Aid in bid committee activities.
• Create cohesive and detailed quote packages to present to clients.
• Detail specifications along with Sales team and team Designer(s) to fulfill client wishes.
• Work with manufacturers, Project Management and Designer(s) in preparing deliverables.
• Use knowledge of G|M Business Interiors and industry procedures when facilitating workflow.
• Answer urgent order clarifications to ensure orders are expedited.
• Conduct Monday Morning meetings with Sales team.
• Check punch lists and expedite orders and solutions as efficiently as possible.
• Prepare documentation and action plan for deployment of G|M Business Interiors client facing technology.
• Understand and competently navigate G|M technology platforms.
• Demonstrate client gratitude by coordinating project completion gifts and thank you cards.
• Become a G|M culture champion by understanding all our messaging statements such as our mission, vision, purpose, values, mantra, mascot, and our DNA.

QUALIFICATIONS

• High school diploma, or GED.
• Bachelor’s degree in interior design, business, communications, or marketing is highly preferred.
• 3-5 years previous experience in a business environment with a customer service focus.
• Highly proficient computer skills.
• Effective verbal and written communication skills to interact professionally with customers via email and phone.
• Acute attention to detail and ability to handle multiple tasks.
• Ability to work in a fast-paced environment and meet multiple simultaneous deadlines.
• Strong organizational, research, follow-up, and time management skills.
• Ability to learn quickly and work independently as well as contribute as part of a team.