Project Coordinator (Hybrid) Must be a New Jersey Resident

About the role

This position serves as a key point of contact for customers and Trade Allies, helping guide participants through program offerings, eligibility requirements, and application processes.

Responsibilities

• Serve as the primary point of contact for customers and Trade Allies regarding energy efficiency programs.
• Actively listen to customer needs and goals and promote the program best suited to their objectives.
• Work with pre-qualified leads to generate and schedule appointments as needed.
• Affiliate with customers and contractors with application processes and program requirements.
• Conduct desktop eligibility reviews and help customers identify next steps.
• Route inquiries to appropriate team members when necessary.
• Maintain accurate and detailed records of customer interactions within the CRM system.
• Complete customer follow-up activities, including callbacks, referrals, and email communications.
• Resolve customer concerns professionally while collaborating with internal teams.
• Maintain confidentiality of company and participant information.
• Adhere to company policies, procedures, and program guidelines.
• Perform assigned duties independently while contributing to a collaborative team environment.

Qualifications

• Customer-centric mindset.
• Quick learner with a desire to continuously improve professional skills.
• Ability to actively listen and take initiative to identify actionable solutions for customers.
• Flexible and adaptable in a fast-paced, changing business environment.
• Action-oriented and results-driven with the ability to serve as a trusted advisor to customers.
• Experience in inside sales, outside sales, customer service, or appointment setting is a plus.
• Minimum of 7 years of experience in administrative services.
• Associate’s degree from an accredited college in a related discipline or equivalent experience.
• Must be a New Jersey resident.
• Bilingual (English/Spanish).
• Ability to perform well under pressure in time-sensitive situations.
• Intermediate proficiency with Microsoft Word, Excel, PowerPoint, and Access.

Benefits

• Health Insurance
• Paid Time Off
• 401(k)

Pay

Pay Range: $25.00 - $33.00 per hour (Depending on experience and qualifications)