Project Coordinator, Customer Experience

Responsibilities

• Live Our Vision, Values and Beliefs
• Promote and support efficient and cost-effective operations in our Customer Delight Centers
• Provide a high level of service to our Delight associates to support their operational needs
• Collaborate with internal teams and third-party vendors to identify, recommend and implement process improvements
• Maintain a budget and handle invoices from multiple vendors

Requirements

• 1+ years of experience in a customer service field
• Ability to work independently and prioritize multiple objectives in a rapidly changing environment
• Strong oral, written, presentation and interpersonal communication skills
• Analytical and problem-solving skills, with an emphasis on process improvement
• Organizational and time management skills with the ability to manage deadlines
• Passion for improving business operations
• Experience with MS Office Suite, Google Forms/Docs
• Computer skills - proficient in Mac
• Strong Excel skills