Project Coordinator

About the role

Summary: Manage all project orders received for customers from start to finish. This includes the launch, entry, maintenance, and consistent communication needed for each project.

Company Overview: Founded in 1948, Werner has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we’re dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers.

Responsibilities

• Enter and manage assigned jobs within Job Management, Solar, vendor portals and all applicable systems.
• Create and provide all applicable reports for assigned jobs to the appropriate Account Managers and customers.
• Review and provide weekly shipping status reports to customers and Account Managers communicating critical shipping information.
• Navigate through frequent changes, delays, or unexpected events and change approach or method to best fit the situation.
• Collaborate with Account Managers and external rep teams to meet and provide solutions to customer needs.
• Monitor and utilize systems to initiate the appropriate methods and documentation needed to launch the assigned projects by preparing and sending pre-order entry submittals.
• Collaborate with Product Management, Pricing, Quotation, Delivery and Warehousing teams to develop and maintain relationships that will allow for a better customer experience.
• Collaborate with peers and leadership to ensure best practices are being utilized to allow for the highest level of customer experience.

Requirements

• High School Diploma or equivalent
• 2-4 years of related experience preferred (vendor management, customer service, logistics, purchasing)
• Basic computer and math skills required

Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave