Project Coordinator

About the role

The Project Coordinator reports to the Senior Manager, Project Coordinators and is based in Mansfield, MA. This is a full-time hybrid position. The Project Coordinator plays a crucial role in facilitating the smooth execution of client projects by handling all logistics and administrative tasks. This role supports the project management team in coordinating project phases, ensuring accuracy in documentation, and maintaining effective communication with contractors, vendors, and clients.

Responsibilities

• Coordinate projects through all phases, including initial set-up, purchasing, customer communication, shipment of products, and project reconciliation.
• Import or input order information into the database/ERP system and verify accuracy against quotes and plans.
• Initiate and track purchase orders with manufacturers in accordance with project specifications.
• Input change orders and returns and notify relevant stakeholders of any delays.
• Organize and maintain a project filing system to ensure easy access to project documentation.
• Participate in project status meetings, providing detailed updates on assigned projects.
• Assist in resolving operational problems and identifying opportunities for process improvement.
• Provide support to other Project Coordinators as needed to manage schedule conflicts.
• Serve as a point of contact for customers, vendors, and service agencies on warranty claims and project inquiries.
• Create, print, and distribute service manuals and spec books as required.
• Assist customers at the front counter and answer general phone inquiries as backup support.
• Reconcile cash drawer and complete bank deposits daily.
• Scan receiving documents for the warehouse to maintain accurate records.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED, or equivalent military or practical experience.
• 1 – 2 years of experience in an administrative or coordinator role.
• Experience in the construction industry preferred; foodservice industry experience is a plus.
• Ability to successfully pass a background check post offer acceptance.

Skills

• Superior customer service attitude with a commitment to excellence.
• High attention to detail and ability to prioritize tasks effectively.
• Proficiency in MS Word, Excel, Outlook, and operating systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Self-motivated with a strong work ethic.
• Proficient in AQ and product knowledge.

Benefits

• Medical, Dental, Vision
• Tuition Reimbursement
• Pet and Legal Insurance
• 401k with employer match
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

Pay

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.