Project Coordinator

Core Responsibilities

• Serve as a primary point of contact for internal and external customers
• Review and process orders submitted by the sales team
• Purchase products from vendors and corporate manufacturing facilities
• Track and manage key order dates, milestones, and activities
• Schedule and release completed products for fulfillment
• Cookordinate value-add services and pre-finishing processes
• Arrange delivery and/or installation of customer orders
• Collect customer payments when applicable following delivery or installation
• Resolve issues related to shortages, damages, or service needs
• Process factory credits and follow up on pending or denied credits
• Support product inquiries and provide guidance on offerings
• Aid with inventory activities and discrepancy resolution
• Contribute to continuous improvement initiatives

Retail Segment (if applicable)

• Cookordinate and manage installation permits
• Verify and collect Lead Safe Install documentation
• Schedule product installations and recovery appointments
• Approve and process subcontractor installation payments

Trade Segment (if applicable)

• Assist with quoting and bidding for projects
• Manage orders within OMS, including scheduling and communication of ship dates
• Cookordinate delivery logistics with customers and contractors
• Communicate regularly with internal and external stakeholders to ensure order accuracy and timeliness

Qualifications

• High School Diploma or GED required
• Associate degree or technical certification preferred
• 0–2 years of experience in customer service or general business preferred
• Construction, window/door, or building materials knowledge is a plus (not required)

Skills & Competencies

• Strong customer service and communication skills (phone, email, and in-person)
• Detail-oriented with strong follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Collaborative team player with a proactive mindset
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to quickly learn internal systems and software

Professional Attributes

• Self-motivated and committed to continuous learning
• Strong organizational and time management skills
• Ability to build trust with customers and team members
• Professional and polished communication and appearance
• Ability to handle conflict resolution effectively

Physical & Work Environment

• Primarily office-based with occasional entry into warehouse areas
• Regular standing, walking, typing, and communication
• Occasional lifting (up to 10 lbs.)
• Moderate noise level typical of office environments