Project Coordinator

Responsible for the day-to-day management, execution, and operational effectiveness of an assigned ITSM process. This role ensures the process is consistently followed across the enterprise, delivers expected business outcomes, and remains aligned with organizational objectives and ITSM standards. Oversees operational process performance, monitors key metrics, and provides insight into trends, risks, and areas for improvement.

Responsibilities

• Proactively identify opportunities to enhance process efficiency, effectiveness, compliance, and user experience, working closely with stakeholders to implement improvements and drive process maturity.
• Coordinate and support process-related initiatives, contributing to status reporting, facilitating process workshops, and participating in project kickoffs, solution reviews, testing activities, and User Acceptance Testing (UAT).
• Serve as a subject matter expert for the process and provide operational input to ensure solutions support business and process requirements.
• Drive stakeholder engagement, communication, documentation, and training, including developing process awareness, educating users on process requirements and best practices, and ensuring supporting resources have the knowledge and tools needed to effectively execute the process.
• Act as a key operational partner to the Product Owner, Business Analyst, and platform teams to help maintain process compliance, support governance activities as requested, and ensure the ongoing adoption, sustainment, and continuous improvement of the assigned ITSM process.
• Foster collaboration and process discipline across the organization to help maximize process performance and the value delivered through the ServiceNow platform.
• May perform additional responsibilities as assigned.

Requirements

• Proficient in Excel and Word with some understanding of command line prompt.
• Able to adapt to an ever-changing environment.
• Must be solution oriented, a problem solver, process oriented, a team player, and a good communicator on all levels, both written and verbal.
• ServiceNow knowledge preferred.

Qualifications

• BS or BA degree with Information Technology and three (3) or more years of experience in a related field, or any combination of equivalent education, experience, and formal training that allows the candidate to meet the requirements of the job.

Skills

• Excel/Pivot Tables — Mid (3–7 Years)
• Word — Mid (3–7 Years)

Benefits

Eligible employees may receive medical, dental and vision insurance, and other benefits. Eligibility and benefit terms vary based on employment status and assignment.

Other Important Terms

Applicants must be legally authorized to work in the United States. Any employment offer may be contingent upon job-related screening, employment verification and other requirements permitted by applicable law.