Project Coordinator
Location: Hoffman Estates, IL
About the role
CETCO (Colloid Environmental Technologies Company) is seeking a technical/business development support professional to execute our HydroShield Quality Assurance Program as well as provide training and other support functions to our customers throughout North America. This is an entry-level position with an outstanding track record of career advancement.
Responsibilities
- Full support of CETCO's HydroShield Quality Assurance Program
- Day-to-day customer service calls related to:
- Review 3rd party independent inspection reports & address all action items
- Day-to-day communication within our customer base, company sales department, general contractors, approved applicators, certified inspectors, and consultants
- Technical application questions
- Submittal information and documentation
- Inquiries relating to local territory contacts
- General questions about CETCO's HydroShield Quality Assurance Program
- Warranty questions and processing
- Project close-out punch list and post-construction questions
- General waterproofing product & installation-specific inquiries
- Maintain current project files & update with most current information/documentation
- Perform CETCO Certified Inspector Training – classroom and field
- Full involvement and understanding within Salesforce, AA Portal, and STD Warranty Portal
- Assist customers & CETCO outside sales team with technical questions from the field – job specific (not standard information found in our literature or specifications)
- CETCO warranties – obtain documentation, review file information, and process
- Investigate post-construction warranty claims:
- Obtain information/documentation for review
- Assist customers within the phases of any remedial process/plan of action
- Generate work orders and purchase orders as part of the plan of action
- Monthly reporting associated with Field Services activities
- OE/Lean: Manage, support, and achieve OE and lean goals and initiatives through:
- 5S, inventory reduction, process flow mapping, value stream mapping, visual management, standard work, Kaizen events, statistical process control, and Total Productive Maintenance
- Leading the team in a continuous improvement work environment
- Supporting quality teams and management with OE initiatives and actively suggesting opportunities for improvement
Requirements
- Degreed professional with an education in construction management, civil, industrial or environmental engineering, architecture, or geology. Industry equivalent or technical experience would be considered in lieu of a construction-focused degree.
- Exceptional communication/interpersonal skills
- Public speaking/presentation or sales process experience (preferred)
- Self-motivated individual with the ability to act independently yet accountably
- Customer-focused with an inherent sense of urgency
- Ability to carry out annual objectives in alignment with the company business strategy in support of territory action plans
Travel
Typical travel commitment will range from 15-25%.
About Us
Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services. Our products are essential in everyday life, used in consumer goods such as paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and more. We also serve industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation. We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, with over 150 locations worldwide, ~4,000 employees in 34 countries, and 12 R&D centers. We prioritize safety, open communication, and responsible resource management.
Benefits
- Competitive pay
- Health/Dental/Vision plans
- 401k company match
- Life Insurance
- Short Term Disability & Long-Term Disability
- Educational Assistance
- Employee Assistance Plan