Project Coordinator

About the role

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

Responsibilities

• Ensures appropriate communication channels are maintained with Sponsors and Contract Research Organizations as the Secondary Project Contact.
• Promptly responds to interactions with Project Managers, internal LabConnect departments, sites, and sponsors.
• Updates all ongoing project status to Project Managers as needed and monthly to direct manager.
• Provides support for investigation and resolutions for Quarantine samples as needed.
• Interfaces with Project Management, Sponsors, investigator sites, reference laboratories, Investigator Support Services, Clinical Trial Materials, Information Technology, Data Management personnel, and Executive Leadership Team.
• Updates and maintains Study specific Site Lists containing vital site information that is utilized by multiple departments.
• Verifies that Investigator’s Site information is accurate and up to date in all applicable databases.
• Generates Lab Report Access Forms for anyone seeking access to Lab Reports.
• Receives, verifies, and processes all returned Lab Report Access Forms, including ensuring forms are filled out properly, filed on SharePoint in study specific folder, and submission to the Quality Control Process.
• Provides response on supply requests, corrections, patient reports, and other inquiries and concerns.
• Requests project management assistance, when necessary.
• Documents meeting minutes and maintains the Project Dashboard Tracker spreadsheet, allowing for edits from the Project Manager to be provided and distributed to attendees within 24-48 hours.
• Addresses escalated 4th day site queries and Double Data Entry queries through communication with the investigator site, sponsor, and PM contacts.
• Manages Study Closure Protocol notes as needed in applicable database.
• Completes and submits Work Order requests to our Clinical Trial Materials department as requested.
• Provides study-specific (non-client facing) management reports to clients on a recurring basis.
• Facilitates distribution of study documents, such as the distribution of site memos to sites and sponsors, at the request of Project Managers.
• Manages Portal User Account Access in applicable system, including creating, adjusting, and deactivating user’s access.
• Supports Study Set Up Managers with study set up tasks including but not limited to:
  • Creation of SalesForce Projects
  • Updating SalesForce tasks/milestones/project health/Opportunity Amendments
  • Creation of study specific email addresses
  • Creation of study in Replicon
• Exhibits an understanding of each protocol from a Project Coordinator’s perspective.
• Serves as a reference point for clinical investigators, handling questions, concerns, and complaints.
• Performs other related duties and tasks as necessary or as assigned.

Requirements

We’re looking for someone who shines in customer service, stays organized, communicates well, juggles multiple tasks with ease, and connects naturally with others.

• Bachelor’s or associate degree (preferred but not required)
• University program certificate (preferred but not required)
• 2–4 years of relevant lab experience (preferred but not required)
• Experience or training in the clinical trial industry (preferred but not required)

Skills

Language Ability

• Must possess the ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures.
• Must be able to draft clear and effective business communications.
• The ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public is necessary.

Math Ability

• Basic math proficiency required, no advanced math knowledge necessary.

Reasoning Ability

• The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is necessary.
• The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form is preferred.

Computer Skills

• Office applications, word processing software, spreadsheet software, and database software.
• Advanced knowledge of Microsoft Office.

Benefits

• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D

Schedule

Remote/Hybrid, Other Desk-Based Roles

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged use of computer and headphones for conference calls.
• Communicate effectively via phone, video, and email.
• Use hands and fingers to operate a computer and other office equipment.