Project Coordinator, Aftermarket
About the role
Your role in our team
Responsibilities
- You will assist with receiving, processing, & managing retrofit tooling quotes and orders
- You will utilize ERP software systems (Salesforce, JIRA & CBM) to assist with order management & reports for retrofit orders and deliveries
- You will communicate with customers in-person, through email or chat, over the phone about their tooling order and relay installation information to the Service Department
- You will prepare customer retrofit order confirmations for Project Managers and Sales teams
- You will provide backup support as necessary to Project Managers, to include:
- Create and maintain project cases & work plans in Salesforce system (enter POs, generate sales orders and work orders, communicate work order numbers to Head of Field Service)
- Create Salesforce dashboards & reports
- Prepare service invoices and close sales orders and work orders upon manager approval
- Provide support as necessary to Shipping and Receiving operations
- Process shipments
- Track & allocate shipping costs to customer orders
- Document shipping tracking information in ERP systems
Requirements
- You have a High school diploma or GED equivalent
- You have an associates degree or higher in Business or related field preferred
- You have five years of applicable business experience preferred
- You have sales CRM experience required; Salesforce preferred
Qualifications
Commensurate with experience
Skills
- Strong communication skills
- Proficiency in ERP software systems (Salesforce, JIRA & CBM)
- Ability to manage multiple tasks and prioritize effectively
- Attention to detail
Benefits
- Flexible work environment with paid time off for parental leave and 22+ days off for personal time and holidays
- Medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match of up to six percent
- Company-paid benefits, including vision insurance, short and long-term disability, basic life insurance plans, and educational and employee assistance programs
Pay
TBD
Schedule
TBD
Benefits
- Company-paid benefits, including vision insurance, short and long-term disability, basic life insurance plans, and educational and employee assistance programs
Skills
- Strong communication skills
- Proficiency in ERP software systems (Salesforce, JIRA & CBM)
- Ability to manage multiple tasks and prioritize effectively
- Attention to detail
Qualifications
Commensurate with experience
Requirements
- You have a High school diploma or GED equivalent
- You have an associates degree or higher in Business or related field preferred
- You have five years of applicable business experience preferred
- You have sales CRM experience required; Salesforce preferred
Equal opportunity employer
We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.
Disclaimer
The salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.
Application Instructions
This position is not eligible for Visa Sponsorship. Applicants must be legally authorized to work for ANY employer in the U.S.