Project Coordinator 1

Job Description Summary

This role is responsible for managing end-to-end implementations of Scribe product upsells, ensuring timely, efficient, and high-quality delivery that aligns with client goals and business objectives. The individual in this position collaborates closely with cross-functional teams to coordinate resources, resolve issues, and maintain clear communication throughout the implementation lifecycle. In addition to leading Scribe upsell projects, this role plays a key part in supporting the Project Manager team during new client onboarding, helping to streamline processes, enhance client satisfaction, and ensure a smooth transition into the platform. This position contributes directly to the overall success of the Client Services - Implementation team by driving operational excellence and client success.

Scribe Upsell Implementations (40%)

• Collaborates with cross-functional teams to coordinate resources, resolve issues, and maintain clear communication with the client.
• Ensures timely and high-quality delivery of Scribe product upsells.

Project Setup/Admin (40%)

• Updates, customizes, and administers all aspects of projects within the assigned medical specialty.
• Maintains and monitors multiple simultaneous projects to ensure a smooth transition to the Project Manager.

Kick-off Call Coordination/Kick-off Call Co-Ownership (10%)

• Responsible for coordinating with key stakeholders to schedule and perform the initial kick-off call.

Administrative Work/Ad Hoc Requests (5%)

• Provides critical support to the Project Manager team by handling various administrative tasks and ad hoc requests as needed.

Processes with RPA Tools (5%)

• Leverages RPA (Robotic Process Automation) tools and applies independent judgment on project deliverables.

Skills & Requirements

• 1-3 years of relevant experience.
• Exceptional verbal and written communication skills.
• Ability to produce high KPI metric results and successful service delivery functions.
• Capability to complete tasks efficiently in fast-paced, high-pressure environments.
• Proficient in computer applications, including Google Workspace and Microsoft Office Suite (Excel, Word, PowerPoint).
• Committed to providing high-quality customer service with a focus on client satisfaction.
• Comprehensive knowledge of desktop hardware, software applications, operating systems, and network connectivity.
• Highly organized and detail-oriented, with strong time management skills.
• Project coordination experience.
• Experienced in using CRM platforms such as Salesforce, Cloud Coach, Smartsheet, and similar tools.

ModMed Benefits

• United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits.
• Flexible Spending Account.
• Employee Assistance Programs.
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed.
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles.
• Weekly catered breakfast and lunch.
• Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.