Project Austin Outreach Coordinator

About the Role

The Project Austin Outreach Liaison serves the medically complex patient population at Children's Nebraska and is a core team member to the continuity of patient care planning. This role acts in an expanded healthcare capacity to collaborate across the continuum with the patient's Children's medical team, caregiver, local Emergency Medical System, and local Emergency Department to ensure the delivery of quality, cost-effective healthcare services.

The Outreach Liaison assesses, plans, implements, coordinates, monitors, and evaluates all options with the goal of optimizing the patient's health status. They integrate evidence-based clinical guidelines, preventive guidelines, and protocols in the development of individualized emergency care plans that are patient-centered, promoting quality and efficiency in healthcare delivery across the continuum. This role involves effective communication among diverse patient populations and providers.

In partnership with the patient's medical health team, the Outreach Liaison leads emergency care coordination through process improvement, workflow redesign, training, and delegation to other team members.

Responsibilities

• Directs and oversees Project Austin education and outreach events.
• Serves as a role model, educator, consultant, and researcher around emergency care of the medically complex pediatric patient population.
• Oversees the quality of emergency care through outreach to the community and region by interacting with and assisting in the utilization of available resources of emergency medical services (EMS) agencies and Emergency Departments (ED).
• Acts as a liaison for identification of the medically complex pediatric population related to education activities and outreach events.
• Monitors EMS and ED utilization of emergency care plans as indicated.
• Completes timely follow-up activities with EMS and ED.
• Presents or coordinates collaborative community training events with patients, families, referral hospitals, and emergency medical services.
• Completes annual Pedi Pack requests and active patient lists for referral hospitals and emergency medical services.
• Creates and maintains up-to-date, evidence-based education for EMS and hospitals.
• Collaborates with providers, patients, families, and members of healthcare teams across a continuum of care settings and the community.
• Fosters a team approach and includes patient/family as active members of the team.
• Ensures continuity of care extending beyond hospital boundaries.
• Serves as liaison to specialists, post-acute care services, and community agencies including EMS and ED.
• Maintains comprehensive medical record documentation on appropriate information systems and databases using required documentation and billing guidelines.
• Manages enrollment and maintenance for patients, EMS, and ED.
• Assists in the development of workflows to ensure patient care, EMS, and ED needs are met.
• Proactively reaches out to EMS and ED to maintain up-to-date liaison contact information.
• Facilitates the use of bulk ordering and communications with groups of patients, EMS, and ED.
• Manages the care of high-risk patients using EHR patient outreach tools.
• Participates in teaching and coaching clinic staff in the management of patient conditions.
• Assesses staff educational needs and develops educational programs.
• Promotes opportunities and activities.
• Works with office and leadership to continuously evaluate processes, identify problems, and propose/develop process improvement strategies.
• Provides support to RN Case Manager – Project Austin.

Requirements

• Bachelor's Degree from an accredited college or university in nursing.
• Minimum 5 years in nursing in a pediatric setting.
• Minimum 1 year experience in outreach, emergency medical services, or transport preferred.

Skills and Abilities

• Demonstrated written and verbal communication skills.
• Ability to apply the nursing process to patient care to achieve outcomes.
• Current knowledge of the healthcare environment, including community resources.
• Working knowledge of basic computer programs such as Word and Excel.

Licenses and Certifications

• Current and valid Nebraska RN license/RN Compact license.
• BCLS - Basic Life Support through the American Heart Association.
• PALS - Pediatric Advanced Life Support.
• CPN - Certified Pediatric Nurse (Preferred).

Schedule

• Local, regional, and statewide travel for community training and outreach events required.
• Evening and weekend hours for training and outreach events required.