Project Assistant I

TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive, long-lasting impacts for communities and clients in the power and energy, transportation and infrastructure, environmental, and property and buildings sectors. As part of the team, you’ll connect with innovative thinkers, forge your path, and tackle challenging projects while enjoying a rewarding career.

About the role

As a Project Assistant, you will answer incoming calls, respond to emails, and make outbound calls to customers interested in energy efficiency programs. Your knowledge of program opportunities and benefits will increase customer participation and scheduling of contractor appointments. Strong verbal and written communication skills will enhance customer satisfaction, while attention to detail and task prioritization will help manage customer inquiries effectively.

Responsibilities

• Track program participation status.
• Initiate contact with program participants via phone and email to qualify their participation.
• Data entry, review, and processing of incentive applications, including research and resolution of problem applications, and outreach to customers for required information.
• Manage program documentation and maintain CRM database.
• Coordinate and support team meetings, including preparing agendas and minutes.
• Provide project tracking, reporting, and invoicing support, and handle other administrative duties.

Requirements

• Eligibility to work in the United States.
• Bachelor’s degree with 2-5 years of related experience.
• Strong computer skills with proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and internet searches.
• Excellent verbal and written communication skills with a professional demeanor and top-notch customer service skills.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Ability to multitask, work independently, and collaborate effectively within a team.
• Strong organizational skills and ability to meet deadlines with minimal direction.
• Flexibility and responsiveness to changing operational procedures and customer needs.
• Superior troubleshooting abilities and creative problem-solving skills.
• Ability to work respectfully with culturally diverse customers and contractors.

Qualifications

• Academic and/or professional experience displaying a strong interest in sustainability, green building, or energy efficiency is preferred.
• Previous experience in energy efficiency and/or the utility sector.
• Previous experience with CRM and scheduling software.
• Bilingual English/Spanish speaking experience.

Benefits

• Medical, dental, vision, and disability insurance.
• 401k package with both traditional and Roth IRA options and company match.
• Paid time off (15–25 days per year, contingent on employment status and seniority).
• Minimum of 8 paid holidays per year for all full-time employees.
• Paid sick, family, and disability leave in accordance with state laws.

Pay

Salary range: USD $20.00 – USD $25.00 per hour.

Eligibility for participation in the company’s annual Discretionary Bonus Program, contingent on company, business segment, and individual performance.