Project and Service Coordinator II

About Us

Tech Electronics provides systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Headquartered in St. Louis, Missouri with seven offices across the Midwest, we specialize in low-voltage life safety and communication systems for the education, healthcare, construction, government, commercial-industrial, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.

At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors over 60 years ago, and they continue to do so today. We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest.

Benefits

• Health, Vision & Dental Insurance on DAY ONE
• Paid Time Off & Accrued Personal Time
• Tuition Reimbursement
• Long-term & Short-term disability
• Generous Holiday Schedule
• Hybrid office schedule (select positions)
• Immense Growth Opportunities
• Relaxed Family Culture
• Teladoc, SurgeryPlus, & other medical benefits
• Ongoing training and manufacturer certification opportunities
• Career advancement within a growing technology integrator

About the Role

The Project & Service Coordinator plays a key role in supporting and collaborating with Project Managers to ensure projects run efficiently and effectively. This position contributes to the planning, execution, and oversight of programs, projects, and activities across various project areas. The Project & Service Coordinator works cross-functionally with internal teams, external partners, and stakeholders to manage resources, schedules, and project communications, helping drive project success from start to finish.

The Project & Service Coordinator coordinates all Service Tickets that are received and written up by the Help Desk Team. The role is responsible for maintaining professional communications with the customer and maintaining a sense of ownership of the customer's issues at all times while scheduling technicians to perform the Service Ticket at the customer's site. This role requires a proactive, adaptable professional who thrives in a fast-paced environment. The ideal candidate is a confident communicator and problem-solver, capable of managing multiple priorities while contributing to a culture of teamwork and continuous improvement.

Responsibilities

Key Project Responsibilities

• Collaborate with Project Managers to coordinate all aspects of designated projects, ensuring alignment with project scope, timelines, and budget.
• Support adherence to Tech Electronics' project management processes by helping manage resources, scheduling, implementation plans, project documentation, subcontractor coordination, and communications.
• Track project milestones and status updates, contributing insights to help ensure projects remain on time and within budget.
• Facilitate procurement, change orders, documentation, and scheduling in alignment with project needs and team input.
• Proactively identify and suggest process improvements to enhance communication, efficiency, and service for internal teams and customers.
• Act as a central communication point for project team members and stakeholders, ensuring consistent and timely information flow.
• Assist operations by helping ensure project teams have the tools, materials, and resources they need to deliver successful outcomes.
• Support the creation and maintenance of project schedules, including timelines, resource allocation, and material needs, continuously updating as project details evolve.
• Contribute to project documentation and post-project reporting, summarizing phases and outcomes for review by leadership and stakeholders.
• Engage with field and site team members to help resolve project-related challenges collaboratively and efficiently.
• Communicate clearly and constructively with team members regarding expectations, accountability, and performance.
• Operate with a high degree of autonomy, making informed decisions within the scope of responsibility.
• Provide coverage for other Project Coordinators and Project Managers during periods of leave or high workload.
• Foster a cooperative and productive team culture, maintaining strong working relationships with colleagues across departments.

Key Service Responsibilities

• Maintain a detailed knowledge of Tech's services, systems, and personnel in order to properly support the customer's service requests.
• Continuously review the status of Service Tickets to ensure proper resolution time frames are met.
• Treat each customer with professionalism and urgency to project a competent and concerned attitude.
• Ensure accurate information is entered into the database and the database always remains current and up-to-date.
• Dispatch appropriate technicians as required by service request or Service Supervisor. Communicate to the technicians all the information so they can be successful on service calls.
• Maintain awareness of reducing windshield time between service calls.
• Maintain accurate information assuring that all scheduled times are met and efficiently performed.
• Escalate any systems down or customer concerns to appropriate personnel.
• Understand all customer service policies; ensure that our customers are directed to the appropriate individuals at Tech that can address the specific customer needs or issues.

Requirements

• Two-year degree (preferred)
• PMI-SP (PMI Scheduling Professional), CAPM (Certified Associate in Project Management), or equivalent project management experience
• Minimum of two years' experience working with computer systems, including Microsoft Office Suite
• Proficiency in Smartsheet and Microsoft Excel preferred
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Proven ability to work collaboratively across diverse teams
• High attention to detail and strong follow-through
• Demonstrated experience contributing to cross-functional projects with shared goals