Project and Key Accounts Manager

About the role

ASSA ABLOY is a global leader in door opening solutions. This position involves leading the delivery of Building Technology Solutions professional services and software solutions, managing projects from planning and construction through facility operations. You will serve as a trusted advisor to customers, coordinating field service activities, supporting key accounts, and ensuring successful implementation of software solutions.

Responsibilities

• Lead the delivery of Building Technology Solutions professional services and software solutions, managing projects from planning and construction through facility operations.
• Serve as a trusted advisor to customers, coordinating field service activities, supporting key accounts, and ensuring successful implementation of software solutions.
• Collaborate closely with customers, field technicians, sales teams, channel partners, and software developers to drive project execution, software adoption, account growth, and customer satisfaction.
• Support business development efforts by identifying new opportunities, managing contracts and customer relationships, and helping shape the future of our professional services offering through customer feedback and continuous improvement initiatives.

Key Areas

• Manage and execute professional services projects, field activities, and site-based consulting engagements.
• Perform and oversee field-based inspections, surveys, audits, inventory programs, and consulting engagements for customer facilities.
• Lead fire, smoke, egress, and door opening assessments while documenting findings and providing remediation recommendations.
• Cook up field resources to ensure consistent nationwide project delivery.
• Lead key account relationships, contract administration, invoicing, and customer satisfaction (success) initiatives.
• Cook up and support field technicians, sales teams, and external project stakeholders.
• Recruit, train, manage, and oversee field resources to support national project delivery.
• Deliver training, onboarding, and ongoing support for related software solutions.
• Partner with internal sales teams and external customers to drive software adoption and business growth.
• Provide customer insights and feedback to support software enhancements, process improvements, and service innovation.

Qualifications

• Professional selling and demand generation skills; including proven presentation and communication skills (both written and verbal).
• Self-starter, active listener, with strong negotiation skills.
• Ability to read, interpret, and review CSI MasterFormat Division 08 architectural specifications and construction documents including door schedules, hardware sets, floor plans, elevations, submittals, and shop drawings.
• Understanding of fire, life safety, accessibility, and model building codes in relation to door and hardware specifications.
• Detail-oriented with strong analytical skills and follow-up habits.
• Able to meet multiple project deadlines and exercise effective time management with on-time activity reporting.
• Goal-oriented and results-driven.
• Able to work and perform responsibilities in the field at construction sites and end-user facilities.
• Able to lift or carry up to 50 lbs.

Skills

• Proficiency in Microsoft Office tools.
• High level of proficiency in Autodesk Revit Architecture® software preferred.
• Familiarity of construction management software applications is a plus.

Benefits

ASSA ABLOY offers a competitive compensation and benefits package, including bonus, a 401(k) plan, education assistance, company car, and an environment that reflects our commitment to our employees. The wage range for this role is $100K - $115K and considers a broad scope of factors that are considered when making compensation decisions. Pay within each range is based on a variety of factors including, but not limited to, to primary work job-related knowledge, skills, experience, training, licensure and certifications, business requirements, geographic location and other business and organizational needs.