Key Account Project Manager

Description Job Title: Key Account Project Manager Department: Implementation Location: Westfield, IN Employment Type: Full-Time This senior-level position is responsible for supporting Key Account Managers in the development, coordination, and execution of complex customer projects and account initiatives. The role partners closely with Key Account Managers on customer calls, presentations, needs analysis, solution development, proposal preparation, and ongoing project execution for strategic accounts. This position serves as a key liaison across customers, sales, project management, and internal operational teams to ensure high-quality customer experience and successful delivery. Overall Responsibilities Support Key Account Managers in overseeing projects across assigned strategic accountsServe as a day-to-day liaison between the customer, Key Account Manager, and internal teamsMaintain a strong understanding of customer priorities, account plans, and industry offeringsPartner with Key Account Managers to assess customer needs and help develop tailored solutionsSupport customer-facing meetings, site visits, and presentations with Key Account Managers as needed, including regular travel to customer jobsites and headquarters.Responsible for delivering projects on time, within budget, and aligned to customer expectationsCoordinate internal resources and external partners to support smooth execution across multiple account initiativesAssist in developing proposals, presentations, and customer-facing materials for key accountsGather and clarify customer requirements, timelines, and project expectationsBuild and maintain detailed project plans, action logs, and follow-up items for open workstreamsTrack scope, schedule, risks, and changes while keeping Key Account Managers informed of progressSupport strong customer relationships through proactive communication and follow-throughIdentify project risks and escalation needs and partner with the Key Account Manager on resolution plansEstablish and maintain effective working relationships with vendors, customers, and internal stakeholdersMaintain accurate documentation, account records, and project status updatesAdhere to company project management and account support processesReview completed work to identify and document lessons learned and process improvement opportunitiesShare project updates, customer insights, and best practices with the broader project management and sales teamsParticipate in internal initiatives and cross-functional projects as neededSupport high-complexity projects and strategic customer initiativesProvide guidance and support to peers and contribute to team knowledge sharingTake on additional responsibilities that strengthen support for key accounts and customer outcomesBuild strong partnerships with key customer and vendor contactsNavigate order, financial, and operational processes that impact project and account executionLead or support design, implementation, and status calls with customers, vendors, and internal teams Knowledge & Skills Requirements Ability to manage multiple priorities across customers, projects, and internal stakeholdersStrong attention to detail and ability to manage critical deadlines and budgetsExperience working independently and collaboratively in a fast-paced, customer-focused environmentAbility to work through customer and project issues in a timely, solutions-oriented mannerStrong technical and systems aptitude with proficiency in relevant business software and toolsProficient in Excel, Word, Outlook, Smartsheet, and other tools used to manage projects and customer communicationsStrong written and verbal communication skills across customer, sales, and internal teamsAbility to learn, apply, and adapt to new technologies, products, and processes, including AI tools when relevant.Strong understanding of project coordination, customer support, and integrated solution environmentsDemonstrated commitment to quality, customer service, and execution excellenceDemonstrates initiative, sound judgment, and leadership potentialBA/BS degree or equivalent relevant experienceMinimum 5 years of project management, account support, or related experienceIndustry certifications are beneficial but not required PROFESSIONAL QUALITIES Fast Paced Multi-TaskerAbility to prioritizeAttention to detailsAbility to delegate tasks to team members with close follow up to ensure accurate on-time completion WORK CONDITIONS Office & field-oriented position with some overnight travel to project sites requiredOvertime and weekend work will be required periodicallyFrequent travel will be expected in this role Why work for Storage Solutions – A Jungheinrich Company? At Storage Solutions, our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values. We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes. Additional Benefits Competitive Salary and Bonus StructureGenerous Paid Time OffMedical, Dental, and Vision Benefits401K with Company MatchCompany HSA Contribution