Key Account Project Manager

About the role

The Key Account Project Manager supports Key Account Managers in the development, coordination, and execution of complex customer projects and account initiatives. This role partners closely with Key Account Managers on customer calls, presentations, needs analysis, solution development, proposal preparation, and ongoing project execution for strategic accounts.

Responsibilities

• Support Key Account Managers in overseeing projects across assigned strategic accounts
• Serve as a day-to-day liaison between the customer, Key Account Manager, and internal teams
• Maintain a strong understanding of customer priorities, account plans, and industry offerings
• Partner with Key Account Managers to assess customer needs and help develop tailored solutions
• Support customer-facing meetings, site visits, and presentations with Key Account Managers as needed, including regular travel to customer jobsites and headquarters
• Coordinate internal resources and external partners to support smooth execution across multiple account initiatives
• Aid in developing proposals, presentations, and customer-facing materials for key accounts
• Gather and clarify customer requirements, timelines, and project expectations
• Build and maintain detailed project plans, action logs, and follow-up items for open workstreams
• Track scope, schedule, risks, and changes while keeping Key Account Managers informed of progress
• Support strong customer relationships through proactive communication and follow-through
• Identify project risks and escalation needs and partner with the Key Account Manager on resolution plans
• Establish and maintain effective working relationships with vendors, customers, and internal stakeholders
• Maintain accurate documentation, account records, and project status updates
• Adhere to company project management and account support processes
• Review completed work to identify and document lessons learned and process improvement opportunities
• Share project updates, customer insights, and best practices with the broader project management and sales teams
• Support high-complexity projects and strategic customer initiatives
• Provide guidance and support to peers and contribute to team knowledge sharing
• Take on additional responsibilities that strengthen support for key accounts and customer outcomes
• Build strong partnerships with key customer and vendor contacts
• Navigate order, financial, and operational processes that impact project and account execution
• Lead or support design, implementation, and status calls with customers, vendors, and internal teams

Requirements

• Ability to manage multiple priorities across customers, projects, and internal stakeholders
• Strong attention to detail and ability to manage critical deadlines and budgets
• Experience working independently and collaboratively in a fast-paced, customer-focused environment
• Ability to work through customer and project issues in a timely, solutions-oriented manner
• Strong technical and systems aptitude with proficiency in relevant business software and tools
• Proficient in Excel, Word, Outlook, Smartsheet, and other tools used to manage projects and customer communications
• Strong written and verbal communication skills across customer, sales, and internal teams
• Demonstrated commitment to quality, customer service, and execution excellence
• Demonstrated initiative, sound judgment, and leadership potential

Skills

• Ability to manage multiple priorities across customers, projects, and internal stakeholders
• Strong attention to detail and ability to manage critical deadlines and budgets
• Experience working independently and collaboratively in a fast-paced, customer-focused environment
• Ability to work through customer and project issues in a timely, solutions-oriented manner
• Strong technical and systems aptitude with proficiency in relevant business software and tools
• Proficient in Excel, Word, Outlook, Smartsheet, and other tools used to manage projects and customer communications
• Strong written and verbal communication skills across customer, sales, and internal teams
• Demonstrated commitment to quality, customer service, and execution excellence
• Demonstrated initiative, sound judgment, and leadership potential