Project Administrator

Location: Salem, OR

About the role

PDS Tech Commercial is partnering with an industry leader in automation and safety solutions to hire a driven and detail-oriented Project Administrator. In this role, you will play a vital part in ensuring projects launch smoothly and stay on track—serving as a key liaison between customers and internal teams. Your ability to communicate clearly, manage information accurately, and support project logistics will directly impact customer satisfaction and overall project success.

Responsibilities

• Provide technical support for electronic products and hospitality systems.
• Troubleshoot hardware, software, networking, and application issues.
• Assist customers and administrators via phone and email.
• Generate replacement orders and resolve technical concerns.
• Set up and support hardware and software systems.
• Read and edit basic SQL scripts.
• Work with databases, queries, stored procedures, and QA processes.
• Support basic IP networking and Windows operating systems.
• Read and follow wiring diagrams.
• Understand AC-to-DC conversion and grounding principles.
• Diagnose and resolve customer issues efficiently.
• Maintain technical knowledge of products and systems.
• Handle inbound technical support calls.
• Document customer interactions and resolutions accurately.
• Meet call volume, productivity, and service-level goals.
• Maintain a professional and positive customer experience.
• Assist with project scheduling, coordination, and administrative tasks.
• Support hospitality technology projects and customer implementations.
• Coordinate with internal teams and external customers.

Requirements

• Minimum 1 year of Technical Support, Help Desk, or Call Center experience.
• Basic IP networking knowledge.
• Experience supporting Windows 7–10 environments.
• Strong troubleshooting and customer service skills.
• Ability to communicate effectively over the phone.
• Detail-oriented with strong documentation skills.
• Ability to learn new technologies quickly.
• Willingness to work onsite in Salem, Oregon.

Qualifications

Preferred:

• Experience with SQL databases, scripts, queries, or stored procedures.
• Experience supporting hospitality or commercial technology systems.
• Bachelor's degree in a related field.
• 2–4 years of related technical support or project support experience.
• Experience coordinating projects and customer implementations.

Schedule

Monday to Friday, 8:00 AM to 5:00 PM

Pay

$30.00 per hour

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• Employee Assistance Program (EAP)
• Commuter benefits
• 401K plan
• Paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law
• Holiday pay where applicable
• Overtime potential