Project & Account Manager PROACCTMGR
Position Purpose
The Project Manager is responsible for the overall management of assigned projects throughout the sales, design, purchasing, delivery, installation, and follow-up customer satisfaction phases to ensure the project is completed within budget and on time. This Project Manager will build relationships with clients in the field, working in tandem with the Sales, Design, and Installation departments to secure and execute each project. The Project Manager is responsible for compliance in maintaining the Pigott, Inc. culture and will focus on customer satisfaction in all interactions.
Position Accountabilities & Performance Expectations
Prepare concise and well-organized communications to keep project team, clients, and others informed of project status
Create and monitor the project timeline, and oversee the entire project process
Cook up and coordinate with vendors and third parties to ensure project is installed according to scope
Collaborate with the Installation team to phase, order, and schedule deliveries according to project plan
Establish and nurture positive relationships with clients and internal team members
Maintain CRM and order entry system, as required, to ensure client and order information is accurate and complete
Attend all client meetings and/or construction meetings, in the field
Conduct field verification process on client site locations in tandem with Design or Installation departments
Attend monthly departmental meetings and weekly project-team meetings
Provide content to assist the Sales & Marketing team in creating proposals and presentation packages
Monitor and record time and expenses associated with projects
Create installation scope based off of Design-provided plans and request installation quote
Manage completion of install folders and project folder documents
Position Requirements
A two-year or four-year degree preferred
Two to three years of construction project management or related work experience preferred
Previous experience in client service
Basic computer skills (typing, MS Word, Excel, PowerPoint)
Strong written and oral communication skills
Strong problem-solving and decision-making skills
Position Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.