Project Account Manager

About the role

The Project Account Manager is a dual function leadership role, responsible for the successful execution of new customer onboarding and new product introductions, while also providing oversight and direction of the Account Support Manager team supporting existing customer business.

Responsibilities

• Develop, maintain and present scorecard/metrics/demand forecasts that track progress/challenges/future growth for dedicated accounts.
• Lead the onboarding of new customers and introduction of new products using a defined stage-gate/milestone based project management process.
• Build, maintain, and drive project plans that clearly identify timeliness, milestones, owners, dependencies, risks, and critical path items.
• Ensure projects do not advance without required inputs, approvals, and cross functional alignment.
• Facilitate cross functional project meetings to drive progress, remove roadblocks, and maintain accountability for deliverables.
• Monitor launch readiness and escalate issues that may impact timing, cost, quality, or customer commitments.
• Ensure launch status, open actions, risks, and decisions are clearly documented and communicated to stakeholders.
• Partner with internal teams to ensure all startup and launch requirements are completed accurately and on schedule.
• Provide Sales with regular updates on launch progress, key milestones, risks, decision points, and open questions requiring commercial alignment.
• Support the business in maintaining strong customer relationships through disciplined execution, clear communication, and effective internal coordination.
• Identify trends, recurring challenges, process gaps, and drive improvements that strengthen project execution and customer launch performance.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, or related field.
• Minimum of 5-10 years of experience managing product launches, customer onboarding, or cross-functional projects in a manufacturing environment.
• Prior experience in the vitamin, supplement, nutraceutical, food, or related regulated manufacturing industry strongly preferred.
• Demonstrated success leading complex, cross functional projects with multiple stakeholders and shifting priorities.
• Experience leading, coaching, or supervising team members preferred.
• Strong problem solving skills with the ability to anticipate risks, remove barriers, and improve process efficiency.
• Experience driving continuous improvement across functional business processes.
• Demonstrated proficiency in Microsoft Office, including Word, Excel, Outlook, SharePoint, and Microsoft Lists.

Qualifications

• No specific qualifications listed.

Skills

• Project management skills.
• Customer relationship management.
• Communication and collaboration skills.
• Problem-solving abilities.
• Leadership and team management.

Benefits

• No specific benefits listed.

Pay

A reasonable estimate of the current base pay range for this position is $115,000 to $125,000. The compensation offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and/or education.

Schedule

No specific schedule listed.