PROGRAMMING SERVICES OFFICER

About the Role

To assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public. Acts as program supervisor and performs related work as required.

Works under the general supervision of a superior with considerable latitude for exercising initiative and independent judgement; work is subject to review for results obtained and conformance to established policies, rules, regulations, and laws.

Responsibilities

• Assist the head of a department, agency, or division by relieving such superior of complex duties involved in the development, management, reorganization, and/or operation of a departmental/divisional program which provides services to employees and/or the public.
• Act as program supervisor, managing the services of the program while monitoring those services for program effectiveness and efficiency.
• Study and analyze operational procedures and prepare detailed and comprehensive reports of findings and recommendations.
• Establish the scope and detail of the operation of proposed programs, document the need for such programs, and indicate the relative importance of such programs as they relate to existing and/or proposed programs.
• Coordinate the flow of work among the various programs within the department/division, and reassign space, equipment, supplies, and personnel as necessary to expedite the flow of work.
• Review and evaluate state and federal laws, rules, and regulations to ensure compliance with the provisions of these rules, laws, and regulations in the plans and proposals.
• Determine the effectiveness of policies, procedures, and methods and initiate alterations as determined by professional review.
• Perform varied public relations duties such as preparing news releases, writing and delivering speeches, and meeting with community groups to explain program goals, services, and objectives to engender public interest and participation.
• Assist a superior by performing administrative tasks and research in preparation of the agency's annual budget.
• Perform related work as required.

Qualifications

A thorough knowledge of the principles, practices, and techniques of program management as it relates to developing programs on a departmental/divisional basis for the purpose of providing new or improved services/programs.

A working knowledge of the standard principles, practices, and techniques of research as it applies to evaluating program planning and programming service.

• Ability to analyze data, draw conclusions, and develop programs based upon such data.
• Ability to forecast the need for such programs and the requirements of the programs for personnel, equipment, and space.
• Related capacities and abilities.

Education and Experience

Such as may have been gained through:

• Graduation from a college of recognized standing with specialization in business management, social sciences, or a related field.
• Employment in a supervisory position in a private or public agency involved in the development, management, reorganization, and/or operation of a service program.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.