Programmer - Analyst III (Network/Systems)

About the role

Under the general supervision of the BuildLACCD PMO IT Director, the Programmer/Analyst III is responsible for all BuildLACCD computer network administration and operation activities at the Program Management Office (PMO) as well as the 9 Campus Project Sites. This role performs a variety of complex professional and technical duties related to the installation and maintenance of computer networks and communication hardware and software applications, including network and application servers, routers, firewalls, LAN, WAN, and PC workstations.

The role is also accountable for the effective operation of IT disaster recovery systems at the College sites and providing support for Level 2 & 3 tier helpdesk tickets.

Responsibilities

• Configures, manages, and provides technical networking support for physical and virtual environments, including hosts, operating systems, and storage.
• Testing, installation, configuration, and maintenance of operating systems, application software, and network device configurations.
• Ensures system uptime and communicates effectively with other members of the corporate team.
• Oversees the administration of systems and servers related to the network to ensure availability of services to the BuildLACCD user community.
• Installs and configures client and server network software and performs software upgrades as needed.
• Proactively monitors and identifies network and system issues and takes corrective action to ensure efficient network and computing operation.
• Manages assigned projects to deliver services in accordance with established objectives.
• Configures, manages, and provides technical support of firewalls, Wi-Fi APs, network switches, and other network devices.
• Responds to inquiries from staff, administrators, service providers, site personnel, and outside vendors, providing technical assistance and support in a timely manner.
• Proactively identifies, investigates, and proposes resolutions to issues that could impact the network/server infrastructure.
• Contributes to the team effort to share knowledge, document procedures and SOPs, and provide training where required.
• Conducts research on network products, services, protocols, and standards in support of network procurement and development efforts.
• Provides technical support in installations and maintenance of network systems.
• Supports existing networks and performs upgrades as needed.
• Maintains network security firewalls and defines network access rights.
• Maintains disaster recovery procedures and contingency plans during system failures.
• Performs network routing, cabling, and switching activities.
• Develops and enforces standard operating procedures to ensure quality and productivity.
• Develops system installation and configuration documents for reference.
• Designs network topologies and identifies and corrects network non-compliance issues.
• Responds promptly during outages and recommends solutions for performance issues.
• Recommends new networking technologies to improve performance, reliability, and scalability.
• Maintains network infrastructure and performs modifications and expansions when needed.
• Works closely with other Network Engineers to plan and complete assigned tasks within deadlines.
• Performs root cause analysis of network issues and recommends corrective actions.
• Develops, tests, analyzes, and implements security systems.
• Performs system vulnerability assessment and management.
• Responds to security threats, attacks, and similar events and develops threat prevention strategies.
• Regularly generates reports for executives and administrators.
• Supports the helpdesk function along with the web services support function.

Requirements

• 7 years of applicable systems and network administration experience.
• Bachelor's Degree from an accredited four-year college with a degree in computer science or a related field. Additional four years of qualifying experience may be substituted for the required education.
• Excellent troubleshooting and problem-solving skills, positive attitude, and keen attention to detail.
• Excellent collaborative and team skills and ability to present ideas in user-friendly and non-technical language.
• Strong working knowledge of Microsoft Windows and current Windows Servers and Internet protocols: DNS, DHCP, SMTP, HTTP, HTTPS, SFTP.
• Familiarity with Microsoft Active Directory Services, Entra ID, Office 365, and document SharePoint management system.
• Experience with VPN Appliances and Cisco Meraki Appliances.
• Working knowledge of Enterprise Antivirus, CrowdStrike, Zoom Administration, Microsoft Teams, and network security including VPNs, ACLs, IPSEC, SSL.
• Experience with website, intranet, and SharePoint support, and PowerShell scripting and automation. Able to develop scripted solutions to automate and/or simplify manual administrative processes and procedures.
• Experience with VMware, Hyper-V hypervisors, and cloud architecture.
• Knowledge of Cybersecurity and privacy principles, Rubrik Backup and Recovery, and Nessus and Splunk.

Preferred Qualifications

• Experience providing IT-related support for a large construction bond program.
• Industry certifications such as CompTIA Network+, Cisco CCNA, CompTIA Security+, Cisco CCNP Enterprise.

Benefits

• Salary Range: $131,000-$136,000
• Medical, Vision, & Dental - 100% covered for the employee
• Life and Disability Insurance
• 10.5 days of Vacation pay (Accrued)
• 6 days of Sick pay (Available Immediately)
• 10 days of Holiday pay (9 Holidays, 1 Personal Day)
• 3% Employer Contribution 401k (After 1 year of service)
• Monthly Stipend for Cell Phone
• Laptop for work purposes