Programmer - Analyst III (Network/Systems)

About the role

The Programmer/Analyst III is responsible for all BuildLACCD computer network administration and operations activities at the Program Management Office (PMO) and the 9 Campus Project Sites. This role performs complex professional and technical duties related to the installation and maintenance of computer networks, communications hardware and software applications, including network and application servers, routers, firewalls, LAN, WAN, and PC workstations.

Responsibilities

• Configure, manage, and provide technical networking support for physical and virtual environments, including hosts, operating systems, and storage.
• Test, install, configure, and maintain operating systems, application software, and network device configurations.
• Ensure system uptime and communicate effectively with team members.
• Oversee the administration of systems and servers to ensure service availability for the BuildLACCD user community.
• Install and configure client and server network software, performing upgrades as needed.
• Proactively monitor and identify network and system issues, taking corrective action to ensure efficient operation.
• Manage assigned projects to deliver services in accordance with established objectives.
• Configure, manage, and provide technical support for firewalls, Wi-Fi access points, network switches, and other network devices.
• Respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors, providing timely technical assistance.
• Proactively identify, investigate, and propose resolutions to issues impacting network/server infrastructure.
• Contribute to team knowledge-sharing, document procedures and SOPs, and provide training as required.
• Conduct research on network products, services, protocols, and standards to support procurement and development efforts.
• Provide technical support for installations and maintenance of network systems, including upgrades.
• Maintain network security firewalls and define network access rights.
• Maintain disaster recovery procedures and contingency plans for system failures.
• Perform network routing, cabling, and switching activities.
• Develop and enforce standard operating procedures to ensure quality and productivity.
• Develop system installation and configuration documents for reference.
• Design network topologies and identify and correct network non-compliance issues.
• Respond promptly to outages and recommend solutions for performance issues.
• Recommend new networking technologies to improve performance, reliability, and scalability.
• Maintain and expand network infrastructure as needed.
• Collaborate with other Network Engineers to complete tasks within deadlines.
• Perform root cause analysis of network issues and recommend corrective actions.
• Develop, test, analyze, and implement security systems.
• Conduct system vulnerability assessments and manage vulnerabilities.
• Respond to security threats, attacks, and similar events, developing threat prevention strategies.
• Generate regular reports for executives and administrators.
• Support helpdesk and web services functions.

Requirements

• Minimum of 7 years of applicable systems and network administration experience.
• Bachelor’s Degree from an accredited four-year college in computer science or a related field. Additional four years of qualifying experience may substitute for the required education.
• Excellent troubleshooting and problem-solving skills, with a positive attitude and keen attention to detail.
• Strong collaborative and team skills, with the ability to present ideas in user-friendly, non-technical language.
• Strong working knowledge of Microsoft Windows and current Windows Servers, and Internet protocols: DNS, DHCP, SMTP, HTTP, HTTPS, SFTP.
• Familiarity with Microsoft Active Directory Services, Entra ID, Office 365, and SharePoint document management systems.
• Experience with VPN Appliances and Cisco Meraki Appliances.
• Working knowledge of Enterprise Antivirus (e.g., CrowdStrike), Zoom Administration, Microsoft Teams, and network security including VPNs, ACLs, IPSEC, SSL.
• Experience with website, intranet, and SharePoint support, and PowerShell scripting and automation.
• Ability to develop scripted solutions to automate or simplify manual administrative processes.
• Experience with VMware, Hyper-V hypervisors, and cloud architecture.
• Knowledge of cybersecurity and privacy principles, Rubrik Backup and Recovery, Nessus, and Splunk.

Preferred Qualifications

• Experience providing IT support for a large construction bond program.
• Industry certifications such as CompTIA Network+, Cisco CCNA, CompTIA Security+, or Cisco CCNP Enterprise.