Programme Manager

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea, and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders, and society.

About the role

Oversee and implement work processes and operational procedures for Schenker Project Operations offices. Manage staffing for projects and identify training needs. Assist with audits, project milestone reporting, duty drawbacks, and similar reports as required by corporate and project clients.

Responsibilities

• Operations
  • Ensure that teams are fully functioning, staffed correctly, and that work processes are mapped and monitored to ensure smooth transactions and visibility.
  • Maintain current knowledge of US laws and regulations regarding imports and exports within project scopes.
  • Ensure training is provided and completed as required by corporate standards or best practices.
  • Develop and maintain relationships with Schenker Project Operations offices to ensure reliable access to key personnel and solutions for managing critical project cargoes.
  • Troubleshoot and provide creative solutions when issues are escalated.
• Personnel
  • Oversee and implement work processes to improve efficiency and quality of project forwarders.
  • Assess strengths and weaknesses of departments and key resources to provide the best possible environment for effectiveness within Schenker teams.
  • Monitor working hours with specific attention to overtime and ensure use of holidays.
  • Manage staffing for new projects or as projects change throughout the process.
  • Recruit, interview, and process new operations personnel.
  • Ensure core values and work processes align with Schenker Inc. corporate standards and regulations.
• Reporting
  • Assist with required audits, project milestone reporting, duty drawbacks, and similar reports as required by corporate and project clients.
  • Ensure management of the accruals list.

The individual in this position must be capable of performing all essential functions with or without a reasonable accommodation.

Working Environment

• Assignment Complexity: Work on complex problems requiring in-depth evaluation of various factors. Exercise judgment within broadly defined practices and policies.
• Accountability: Manage activities of two or more sections or departments through subordinate managers or professionals.
• Impact of Decisions: Erroneous decisions may result in critical delays in schedules and/or unit operations, potentially jeopardizing overall business activities.
• Working Relationships: Regularly interact with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
• Scope: Establish operational objectives and delegate assignments to subordinate managers or professionals. Objectives are reviewed by senior management.

Requirements

• Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
• Bachelor’s degree or equivalent required; generally prefer 5+ years of related management experience.
• Extensive international experience in import/export logistics required.

Skills

• Exceptional interpersonal, analytical, problem-solving, and communication skills.

Pay

For this position, the expected base pay range is $103,500.00 – $103,500.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.