Programmatic Solutions Consultant, Amazon Ads

About the role

Amazon Ads is seeking a Programmatic Solutions Consultant to support customers using our demand-side platform, Amazon DSP. In this customer-facing role, you will manage the end-to-end experience of enterprise customers, known as programmatic trading desks, and drive success by developing their expertise in programmatic advertising. You will work closely with programmatic traders at agencies and advertisers, as well as internal Amazon Ads sales, product, and support teams to address customer needs.

Responsibilities

• Own the relationship with programmatic trading desk managers, engaging with multiple customer organizational levels to understand business objectives.
• Provide services such as onboarding, trade desk support plans, feature training, continuous product usage consultation, and industry best practices.
• Analyze and interpret data to identify improvement areas, root causes, and formulate enablement and adoption recommendations.
• Drive the evolution of Amazon DSP by assisting customers with product beta participation, capturing customer feedback, and collaborating with cross-functional Amazon teams (Product Management, Engineering, Analytics, and Specialists).
• Define and improve processes and tools for the Programmatic Solutions Consultant team to better serve customers.
• Advocate for customers in internal forums, provide troubleshooting support, and simplify and propagate customer feedback to inform product and services design.
• Act as a trusted advisor to ensure customers become proficient users of Amazon DSP and see it as their preferred tool for achieving business goals.

A day in the life

A typical engagement with customers could include onboarding new traders, delivering trainings on new product features, assisting with beta features, consulting in business strategy and planning discussions, providing oversight in campaign execution, developing optimization recommendations, and monitoring their impact. You will conduct deep dives to determine root causes of issues, inform customers of the best course of action, and use your expertise to address customer objectives through our services and engagement best practices.

About the team

Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With over 300 million worldwide active customer accounts and first-party insights based on shopping, streaming, and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions span Amazon.com, services like Twitch and IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges, making Amazon Ads a powerful amplifier for reaching the right audiences both on and off Amazon.

The team values work-life balance, offering flexibility in working hours to help you find the right equilibrium between personal and professional life. We support new members through mentorship and knowledge sharing, fostering an environment that celebrates diverse perspectives and continuous growth.

Requirements

• 4+ years of experience in digital advertising and client-facing roles.
• Experience analyzing data and best practices to assess performance drivers.
• Experience with annual brand and media planning.
• 4+ years of programmatic advertising experience.
• Technical and operational experience with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, etc.).
• Fluency in English (speaking, writing, and reading).
• Experience owning relationships with programmatic decision-makers.
• Ability to effectively present to and communicate with B2B customers, including facilitating onboarding, training, or presenting plans to leadership (e.g., Head of Programmatic at an agency or advertiser).
• Bachelor’s degree in marketing, communications, or equivalent work experience.

Preferred Qualifications

• Experience in e-commerce or online advertising.
• Experience in omni-channel marketing, search engine marketing, or search engine optimization.
• Experience in digital analytics and/or DMP, CDP.
• Vertical specialization (e.g., entertainment, automotive) within programmatic advertising.
• Proficient oral and written communication skills with the ability to establish credibility with technical and non-technical business owners.
• Strong organizational skills, including prioritizing, scheduling, time management, and meeting deadlines.

Pay

Base salary range: $75,200 - $131,600 USD annually. Your compensation package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.