Program Training Manager

What's In It For You

Competitive Salary: $90,000 - $100,000 / year
Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
Travel: Travel expectations vary by Region. Roughly 15-25%.

Your Responsibilities

• Build the Training Programs (the core of the role)
• Design and build onboarding, operational-skills, specialized-role, and leadership training programs from the ground up
• Take what already exists and bring it into a consistent model, and create new content where nothing exists yet
• Partner with security and operational SMEs to source the technical content, then translate it into clear training
• Create SOP-based guides, reference materials, job aids, and role-specific pathways for officers, investigators, SOC personnel, supervisors, and site leaders
• Stand Up the Training System
• Build the training system and tracking infrastructure from scratch; this may not be a full LMS, but the structure is yours to create
• Maintain training records, completion tracking, and refresher and readiness schedules
• Give the account team and client leadership clear visibility into completion, compliance, and readiness
• Enable Local Leaders (delivery)
• Deliver primarily through train-the-trainer, equipping site account managers and local leaders to train their teams
• Support onboarding and readiness for new-site launches as the footprint grows
• Reinforce consistent standards across sites while enabling local delivery
• Partner Across the Account
• Work closely with the Enterprise Strategic Account Manager, site account managers, client security operations leadership, and SMEs
• Keep training aligned with operational priorities and client expectations
• Support launches, transitions, and continuous improvement
• Improve and Scale
• Evaluate training effectiveness and consistency across sites
• Identify gaps and stretch into new training needs as they surface
• Build toward a durable, repeatable program that grows with the account

Your Qualifications

• Proven L&D or instructional-design background: you have built training programs and materials from the ground up, not just delivered them
• Strong train-the-trainer and enablement skills; you can equip local leaders to deliver
• Strong facilitation, communication, and instructional-writing skills
• Strong proficiency with Google Workspace
• Organized, self-directed, and comfortable owning a program end to end
• Background in security beneficial but not required
• Background in gaming, hospitality, entertainment, retail or other multi-site operational environments