Program Support Technician

About the Role

Provides program and administrative support for the Urban and Community Forestry, Watershed, and other Department of Forestry headquarters programs. The position handles purchasing, travel reservations, meeting registrations, logistical planning for workshops and trainings, grant processing, data analysis, report preparation, and delivers superior customer service to a wide variety of internal and external partners.

Location: Charlottesville, Virginia

Responsibilities

• Purchase goods and services, arrange travel reservations, and process reimbursements.
• Register participants for meetings and conferences.
• Provide logistical and planning support for program‑sponsored events such as workshops, meetings, and trainings.
• Assist with processing grant applications, agreements, payments, and invoices; maintain program records in accordance with state and federal guidelines.
• Analyze and interpret data and instructions; help produce reports on Urban and Community Forestry and Watershed program updates and accomplishments.
• Deliver superior customer service to internal and external partners; assist with implementing programs including Virginia Trees for Clean Water, Throwing Shade VA, Riparian Forests for Landowners, and the Riparian Buffer Tax Credit.
• Develop familiarity with agency procedures for Urban and Community Forestry and Watershed programs and assist staff and the public with related questions.
• Apply sound judgment, timely decision‑making, and adherence to rules, regulations, policies, and procedures.
• May work abnormal or longer hours during emergency response periods, which can involve stressful situations.

Minimum Qualifications

• Considerable experience in general administrative and support activities, data processing, and computer skills.
• Proficient use of a personal computer, Microsoft Office suite, virtual meeting platforms (Teams, Google), and Microsoft Outlook.
• Familiarity with grant administration and tracking.
• Effective oral and written communication at all organizational levels.
• Excellent and timely customer service.
• Ability to work well in a team environment and in an open office with frequent interruptions.
• Ability to sit and work at a computer for extended periods, maintain files and records per agency guidelines, bend, stoop, reach, and lift up to 25 lb to chest level.
• Valid driver’s license and regular, reliable attendance.

Additional Considerations

• Knowledge and experience with state purchasing guidelines and financial/accounting systems such as Electronic Virginia (eVA) and the Commonwealth of Virginia Cardinal enterprise system.
• Experience with grant administration tracking, record‑keeping, and reporting.
• As an Emergency Response agency, employees may be required to support emergency situations, including nights, weekends, or holidays as needed.

Pay

Salary range: $44,800.00 – $50,000.00 (Pay Band 3)