Computer Support Technician

About the role

Computer Support Associate provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. This is a hybrid contract position based in Johnston, IA.

Responsibilities

• Management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for server/network teams.
• Support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
• Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documenting and distributing information: updating assets in Asset Center, following KB articles for problem resolution, following unit‑specific processes.
• Effective e‑mail communications and creating/maintaining basic documents/records: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory/maintenance/service records, handling standard facilities administration requests.
• Recognizing problems with processes/operations, resolving them with pre‑established solutions, reporting problems outside scope.
• Maintaining equipment, supplies, data: scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, interacting with suppliers.
• Applying technical knowledge: understanding basic printer operations to replace toner and pickup rollers, troubleshooting by following KB articles to resolve end‑user tickets.

Requirements

• Ability to lift 25‑30 lbs to move equipment.
• Entry‑level position; some technical background preferred.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $20.00 – $24.00 per hour.