Computer Support Technician

About the role

The role is a Computer Support Technician position with Everforth Apex, located in Chesapeake VA, 23320. The position is a 6-12 month contract with the possibility of becoming full-time. Pay ranges from $18.00 to $25.00 per hour, based on experience. This role is eligible for SCA fringe pay.

Responsibilities

• Provides customer technical assistance and support for all users at a Tier 1 & 2 level to support a full range of IT systems and applications.
• Ascertains the extent of the problem and initiates resolution (software, hardware, connectivity, etc.).
• Documents Help Desk calls, troubleshoots user problems as required, and assists customers with hardware and software.
• Maintain a business IT knowledge of the retail environment to include POS (Point of Sale) terminals, Credit devices, Credit Processors, Gift Card Processors, Store scales, and mobile payments for the purpose of troubleshooting.
• Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms.
• Installs, assembles, and configures servers, computers, registers, network printers, routers, network infrastructure, WIFI equipment, and peripherals.
• Performs a wide assortment of upgrades of hardware to include memory, fixed storage, and installation of network interface cards (NIC) or enhancement cards.
• Updates and monitors Help Desk tickets using an IT ticket monitoring system.
• Performs preventative maintenance and recommends preventative measures as warranted.
• Performs and maintains backup procedures for the network and POS.
• Provide after hours on-call rotational support for HQ and CGX operations (as needed).
• Provide Helpdesk support when Disaster Recovery/COOP Plans go into effect.
• Maintain and manage IT inventory. Update IT inventory schedule when receiving or shipping hardware. Prepare and ship hardware to sites and perform site visits, when necessary, to install hardware and software. When onsite visits are not necessary, provide detailed, written verbiage and instructions and provide phone assistance to install hardware and software.
• Affords assistance to the CIO, IT Network, IT Applications, and IT Security staff with planning, design, research, and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software, and network technology and recommends modifications as necessary.
• Affords assistance to the IT Lead Store Systems Specialist with maintaining hardware or software for the Store Systems; maintains current knowledge of hardware, software, and POS technology and recommends modifications as necessary.
• Performs other related duties as assigned.

Qualifications

• High school diploma or equivalent.
• At least 1 year of relevant work experience in a technical support role.
• Experience with Microsoft Windows operating systems, including Windows Server 2012/2016.
• Knowledge of networking concepts, including TCP/IP, VLANs, and DNS.
• Experience with common IT tools such as Microsoft Office, Microsoft SQL Server, and VMware.
• Strong problem-solving skills and ability to troubleshoot complex issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Skills

• Technical support and troubleshooting skills.
• Knowledge of retail POS systems.
• Experience with server and workstation hardware and software.
• Experience with network infrastructure and security.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment.

Benefits

Everforth Apex offers a comprehensive benefits package, including medical, dental, vision, life, disability, and other insurance plans. We also offer an ESPP (employee stock purchase program), a 401K program with a company match, and a HSA (Health Savings Account on the HDHP plan). Additionally, we provide a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development opportunities include an on-demand training program, access to certification prep, a library of technical and leadership courses/books/seminars, and certification discounts and perks for associations like CompTIA and IIBA. For additional information, refer to the 'Welcome Packet' provided by an Everforth Apex team member.

Pay

$18.00 - $25.00 per hour, based on experience.

Schedule

5 days onsite in Chesapeake VA, 23320.