Computer Support Technician
About the role
We are seeking a customer-focused Computer Support Technician to provide technical support in La Crosse, WI. This role serves as the first point of contact for end users experiencing hardware, software, network, and peripheral device issues. The ideal candidate will possess strong troubleshooting skills, excellent customer service abilities, and experience supporting Microsoft technologies, desktop systems, and enterprise ticketing platforms. This position plays a critical role in ensuring end-user productivity by delivering timely resolutions, maintaining IT equipment inventories, and providing both remote and onsite technical support. This is a Contract position based out of La Crosse, WI. This is a fully onsite position in La Crosse, WI.
Responsibilities
- Respond to and resolve help desk requests via phone, email, and ticketing systems.
- Troubleshoot hardware, software, printer, scanner, and peripheral issues.
- Install, configure, deploy, and maintain desktop and laptop computers.
- Support Microsoft Office and other business applications.
- Set up new workstations, including hardware installation and software configuration.
- Provide end-user training and guidance on technology best practices.
- Support video conferencing hardware and software.
- Maintain incident and service request documentation.
- Perform initial diagnosis of network, application, and equipment-related issues and escalate when necessary.
- Install, maintain, and troubleshoot printers and scanners.
- Assist walk-in users and provide front desk technical support.
- Track, receive, and maintain IT equipment inventory.
- Monitor hardware stock levels and submit procurement requests as needed.
- Evaluate software updates and patches to improve desktop support operations.
- Communicate technical information clearly to both technical and non-technical users.
- Perform other duties as assigned.
Requirements
- High School Diploma or GED.
- Associate degree with 6+ months of desktop support experience, OR 2+ years of IT or military experience with a High School Diploma/GED.
- 6+ months of experience supporting Microsoft Office applications and end users.
- Experience troubleshooting Windows-based desktop and laptop systems.
- Experience with ticketing systems such as ServiceNow or Service Desk.
- Strong customer service, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work 1st or 2nd shift schedules.
Qualifications
- Active Directory user administration.
- Microsoft 365 support experience.
- Hardware deployment and asset management.
- Video conferencing support.
- Experience in a government or healthcare environment.
Skills
- Help Desk Support
- Desktop Support
- Windows 10/11
- Microsoft Office 365
- ServiceNow
- Service Desk
- Hardware Troubleshooting
- Printer Support
- Video Conferencing
- Asset Management
- Customer Support
- Incident Management
- Active Directory
- Microsoft 365
Pay
The pay range for this position is $20.00 - $22.00/hr.