Program Support Staff – New Leaf Shelter

Interfaith Works New Leaf Shelter (IWNL) is a low-barrier, mixed-gender emergency shelter for adult individuals experiencing homelessness. The 35-bed program provides shelter, meals, and case management services with the goal of quickly moving shelter clients to housing so that homelessness is rare, brief, and non-recurring.

About the role

The Program Support Staff (PSS) supervises day-to-day program activities to ensure safety and compliance with program guidelines. Under the direction of the management team, the PSS implements procedures, monitors medication, and communicates activities using the communication log. The PSS is accountable for persons entering or exiting the program during their shift, including volunteers, visitors, and other service providers, and must provide excellent customer service to all individuals.

Responsibilities

• Provide excellent customer service and trauma-informed care by treating everyone with dignity and honoring personal choice.
• Report to work on time, discuss previous shift events with outgoing staff, and read all log notes dating back to the previous shift.
• Monitor program-related activities, including signing in/out of the program, medication consumption, meals, chores, and laundry.
• Provide a welcoming, supportive, and caring environment to program attendees.
• Ensure proper documentation of daily activities, including incident reports and grievances.
• Ensure quality service to all consumers and supporters.
• Ensure safety of the program by conducting room searches.
• Follow Harm Reduction tools and guidelines to help individuals stay safe.
• Implement crisis intervention procedures when needed, including calling 911 and/or the crisis center.
• Greet, direct, and provide support to volunteers providing dinner and other supplies.
• Heat up and serve dinner in the absence of volunteers.
• Attend and participate in mandatory staff meetings and trainings as required by contract.
• Ensure proper communication by clearly documenting all events and incidents in the log.
• Demonstrate cultural humility and sensitivity.
• Perform other duties as required.

Requirements

• Minimum of a high school diploma with at least two years of experience working in any service delivery field, preferably in the social service field.
• Excellent communication skills.
• Ability to listen well and refer guests/residents to appropriate resources.
• Ability to document important behavior.
• Ability to work as a team member.
• Proficiency with word processors, search engines, and other computer programs.
• Ability to interact well with volunteers and other visitors to the program (able to answer questions).
• Ability to recognize psychiatric or medical emergencies and contact the proper resource.

Physical Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Regularly required to talk or hear.
• Frequently required to use hands or fingers, handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually low to moderate.

Schedule

Saturday–Tuesday, overnight (12 AM–8 AM)

Pay

$21/hour

Benefits

Interfaith Works offers a comprehensive benefits package for its employees:

• 14 paid holidays and 21 days of PTO.
• Full-time employees (30+ hours per week) receive access to subsidized medical, dental, and vision costs for employees and their families.
• Employer-paid long-term disability insurance, life insurance, and AD&D insurance.
• Option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more.
• All employees, regardless of full- or part-time status, have access to an Employee Assistance Program (EAP) at no cost.